Associate Technical Solutions Consultant at SS&C Technologies in Jacksonville, FL

Job description

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Job Title: BDLink Associate Technical Solutions Consultant Locations: Jacksonville, FL (Hybrid) About the Role We're looking for an Associate Technical Solutions Consultant to join our BDLink team. This is a client-facing technical role where you'll configure, support, and maintain integration tools that connect our clients' APX environments to external systems. You'll be working directly with clients, troubleshooting complex issues, and helping shape improvements to our toolset as we evolve the process. This role is ideal for someone who's comfortable with ambiguity, enjoys technical problem-solving, and doesn't mind rolling up their sleeves when things get messy. We're actively making improvements to our toolset and processes, so you'll need to be adaptable as systems and approaches evolve. Why Join SS&C SS&C combines proprietary technology with deep industry expertise to support complex financial and health care operations. Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence. How You Will Make an Impact You will work with industry experts, modern platforms, and evolving technologies, gaining exposure to real-world operational challenges and large-scale enterprise environments. Post-Implementation Technical Support Provide ongoing technical support for clients after their integration is live. This means troubleshooting issues, answering technical questions, and ensuring the integration continues to function properly as client needs evolve. Client-Facing Technical Configuration Configure the BDLink integration toolset on both self-hosted and Advent-hosted APX environments. This is your primary responsibility—you'll be working directly with clients to understand their environment and set up integrations that meet their needs. Toolset Maintenance and Improvement Help maintain and improve our configuration toolsets. As we learn what works and what doesn't, you'll contribute to making our tools more robust and easier to use. Cross-Team Collaboration Work closely with Implementation, Service, and Operations teams to diagnose and resolve issues. You'll need to coordinate across teams, share findings, and help identify root causes when problems span multiple systems. Required Experience Technical Foundation Either prior experience configuring or maintaining integration toolsets, OR a strong demonstrated aptitude for learning complex technical systems quickly. We value the ability to learn over a specific tech stack. Client-Facing Comfort You'll be interacting directly with clients regularly—explaining technical concepts, gathering requirements, and troubleshooting issues collaboratively. You need to be comfortable in these conversations and able to translate technical details into language clients can understand. Self-Directed Problem Solving When issues arise, you'll often need to do your own discovery to figure out what's going wrong. This means being comfortable digging through logs, testing hypotheses, and piecing together information from multiple sources without a clear roadmap. Adaptability We're actively improving our toolset and processes, which means things will change. You need to be comfortable with shifting approaches, learning new systems, and adjusting to improvements as we make them. Resilience Integration work can be frustrating. Systems don't always behave as expected, issues can be hard to reproduce, and sometimes you'll encounter problems that don't have clean