Associate-Tech Ops Engineering at American Express in Chennai, TN

Job description

Associate, Technology Operations Engineering monitors and maintains technology systems or network infrastructure, provides technical support, and collaborates on the development of new technologies and procedures to align with business objectives. Key Responsibilities • Monitor application and infrastructure health using enterprise monitoring and observability tools, including ELF, to ensure availability, performance, and reliability of enterprise platforms • Configure, tune, and maintain alerting mechanisms in ELF, aligned to service health indicators and SLOs, to enable timely incident detection and reduce noise and false positives • Develop and maintain dashboards providing visibility into system performance, availability, reliability trends, and key operational metrics • Analyze metrics, logs, and distributed traces across application and infrastructure layers to proactively identify issues and support effective root cause analysis (RCA) • Own and execute blameless RCAs for production incidents, identify corrective and preventive actions, and track them to closure • Implement minor code fixes, configuration updates, and reliability enhancements as part of incident remediation and preventive measures • Collaborate with application development and platform teams to review defects, propose fixes, and improve overall service reliability • Participate in Agile sprint planning ceremonies, backlog grooming, estimation, and delivery of SRE‑owned work items • Drive reliability improvements through sprint‑based commitments, including automation, operational fixes, and platform enhancements • Participate in Disaster Recovery (DR) planning, testing, and execution to ensure resilience of business‑critical services • Perform regular system patching and maintenance activities in line with organizational security, compliance, and audit requirements • Support ITIL‑based Incident, Problem, and Change Management processes, including planning, documentation, approvals, execution, and post‑implementation validation • Monitor network performance and troubleshoot connectivity, latency, and access‑related issues impacting platform traffic • Participate in certificate lifecycle management, including provisioning, renewal, validation, and troubleshooting of SSL/TLS certificates • Maintain and manage service accounts (Service IDs), including access provisioning, credential rotation, and compliance with security policies • Drive automation and operational toil reduction using scripting, CI/CD pipelines, and platform tooling to improve reliability and scalability • Maintain accurate documentation of system configurations, runbooks, SOPs, platform operational guidelines, and troubleshooting procedures, and generate reports on system performance, incidents, and resolutions Education and Knowledge Minimum of 5+ years of relevant experience in application development, maintenance, and production support, along with hands-on exposure to Java and distributed systems in enterprise environments. • Bachelor’s degree in computer science, Information Technology, Engineering, or equivalent practical experience; advanced degree is a plus • Strong knowledge of operating systems and application runtimes such as Java and .NET • Knowledge of distributed systems and service‑based architectures from an operations and reliability perspective • Strong knowledge of modern observability stacks and platforms, including Splunk, Elasticsearch, Prometheus, and Grafana • Knowledge of observability practices including logging, monitoring, tracing, and performance analysis • Knowledge of RDBMS and NoSQL databases including MySQL, PostgreSQL, Couchbase, HBase, and Cassandra • Knowledge of scripting and automation using languages such as PowerShell and Python • Basic understanding of AI, analytics, or AIOps platforms from an operational perspective is a plus Work Experience • Experience in Incident, Problem, and Change Management using ServiceNow or similar ITSM tools • Experience s