Associate Specialist, Sales Programs-- Transcatheter Heart Valve at Edwards Lifesciences in Irvine, CA

Job description

We’re dedicated to pioneering next-generation innovations for patients with aortic regurgitation (AR). Our Transcatheter Heart Valve (THV) business unit brings together Clinical Affairs, Engineering, and Research professionals to design and develop minimally invasive therapies that impact patient outcomes and quality of life. We’re working together to transform cardiovascular care and device development to address unmet patient needs in structural heart disease. Join us and be part of our inspiring journey. Make a meaningful difference to patients around the world. Driven by a passion to help patients live healthier and more productive lives, our Sales teams embrace Edwards Lifesciences’ values to build trusting, lasting relationships with medical professionals and industry partners. Your insight and dedication will help deepen and broaden clinical knowledge of our company’s innovative technologies, while creating connections between providers and teams across our businesses to ensure patients receive the highest quality of care. How You’ll Make An Impact: Assist with the coordination and execution of Capacity Solutions, Provider Education & Outreach programs. Provide day-to-day administrative and logistical support across multiple programs, managing numerous activities, deadlines, and program requirements simultaneously. Coordinate HCP and participant travel, including booking flights, hotels, and car services, and communicate itinerary details and changes in a timely manner. Coordinate meeting and event logistics, including researching and booking venues, arranging catering, reserving meeting space, coordinating transportation, and supporting other event needs. Serve as a primary administrative contact for HCPs and field teams, providing clear and timely communication regarding travel, schedules, required documentation, program details, and logistical changes. Assist HCPs with setting up and completing required profiles, documentation, and payment information in Edwards systems to help ensure they are properly established prior to participating in a program and can be paid in a timely manner. Support HCP and vendor payment processes by processing and tracking invoices, following up on outstanding items, and working with internal partners to resolve payment issues. Create and maintain program budget trackers, monitor planned and actual expenses, track invoices and payments, and help ensure program spending is accurately documented. Support Statements of Work (SOWs), purchase requests, documentation, and approvals in Coupa and other applicable Edwards systems. Develop a working knowledge of Edwards compliance guidelines, policies, and required processes and ensure program activities, HCP interactions, documentation, travel, and payments follow established requirements. Maintain accurate program records, trackers, documentation, participant information, and other administrative materials. Assist with program communications and materials, including emails, schedules, participant information, training communications, and digital or printed materials. Coordinate with HCPs, field teams, vendors, venues, and internal partners to gather information, follow up on outstanding items, and ensure program activities remain on track. Demonstrate the ability to multitask across several programs and priorities at once, which may include booking a flight for one HCP, arranging transportation for another group, coordinating a hotel for an upcoming program, processing invoices, and researching a venue for a different program. Proactively identify missing information, upcoming deadlines, payment issues, or logistical needs and follow up with the appropriate individuals to keep programs moving forward. Provide professional, responsive, and customer-focused communication when working with HCPs, field teams, vendors, and internal stakeholders. Assist with improving administrative processes, trackers, templates, and tools to make program coordination