Associate Site Reliability Engineer at FreedomPay in Select Remote Locations

Job description

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere. FreedomPay is seeking an Associate Site Reliability Engineer to help maintain the availability, performance, and reliability of our rapidly growing global payment platform. This full-time salaried position is an excellent opportunity for an early-career engineer who is passionate about automation, observability, and the practical application of AI in technology operations. The ideal candidate is curious, eager to learn, and excited about using AI-powered tools to solve problems more efficiently. You will work alongside experienced Site Reliability Engineers, Infrastructure Engineers, and Software Engineers to monitor system health, investigate incidents, automate operational tasks, and help build the next generation of intelligent operational workflows. About the Role You'll join a team focused on improving platform reliability and reducing operational overhead through automation and AI-driven tooling. This role provides hands-on exposure to modern observability platforms, cloud technologies, incident response processes, and AI-assisted engineering practices. We're looking for someone who: Enjoys solving technical problems and learning new technologies. Seeks opportunities to automate repetitive work. Has experience using AI tools to improve productivity and troubleshooting. Is excited about building a career in Site Reliability Engineering, Platform Engineering, or Cloud Operations. This position participates in an on-call rotation with mentorship and support from senior team members. Primary Responsibilities: Learn and develop a strong understanding of FreedomPay's platform and application ecosystem. Work directly with development teams to integrate observability into FreedomPay products as they are being built. Implement AI tools to accelerate troubleshooting, documentation, reporting, and automation development. Support monitoring improvements through alert tuning, dashboard development, and observability enhancements. Build and maintain automation scripts and workflows that reduce manual operational effort. Investigate alerts, identify root causes, and collaborate with senior engineers on remediation efforts. Troubleshoot scheduled jobs, integrations, and data-processing issues. AI Enablement & Automation AI and automation are core components of how our engineering teams operate. In this role, you will: Use AI-assisted development tools such as Claude, ChatGPT, Azure AI services, or similar technologies to improve productivity. Build agents that will create and maintain observability standards across multiple development teams and applications. Apply AI tools to investigate incidents, analyze logs, and accelerate root-cause analysis. Experiment with AI-powered observability capabilities such as anomaly detection and intelligent alerting. Learn best practices for responsible AI usage in a highly regulated payment-processing environme