Associate Project Manager, Luxury Travel Operations at Capital One in New York, NY

Job description

Associate Project Manager, Luxury Travel Operations To support the rapid scale and expansion of Luxury Travel, we are seeking a Project Manager – Luxury Travel Operations to support well-managed program execution and continued growth. This role will help manage key operational processes, serve as the point of contact for program participants and external partners, coordinate communications, and contribute to the tools and process improvements that enable our programs to scale. This role serves as the central operational and platform backbone, bridging hands-on travel operations with technical platform delivery. Core Responsibilities Travel Operations & Evaluator Support: Serve as the primary operational contact to manage incoming requests, resolve live property evaluation issues, handle room category edge cases, and resolve post-visit customer experience or billing disputes. Quality & Scoring Management: Review and score completed property evaluations, escalate systemic or critical operational issues, and distribute performance reports to internal and partner teams. Community Engagement & Resources: Drive participant engagement by creating educational program resources, hosting learning events, and delivering ongoing program communications. Platform Tooling Support: Manage program portal administration, including maintaining records and content, identifying and coordinating resolution of platform issues, and supporting new features and improvements from roadmap through delivery. Ideal Candidate Profile We want you if you are… Detail-Oriented & Organized: Exceptional at managing multiple tasks and priorities, maintaining accurate records, keeping timelines on track, and proactively following up to ensure nothing falls through the cracks. A Strong Communicator: Comfortable building relationships and communicating directly with both internal teams and external partners A Strategic Project Driver: Able to independently manage day-to-day operations, resolve issues, and identify opportunities to improve processes that align with long-term program strategy and growth. Passionate About Luxury Travel: Curious, enthusiastic, and excited to learn and dive deep into the luxury travel landscape Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work. As a Project Manager at Capital One, you can achieve results you never thought possible by leading critical and strategic business projects. In this exciting role, you will work closely with key stakeholders to deliver results that will have direct impact on the bottom line of the company. You will work with smart, talented people who will challenge you to excel. You will be rewarded for your passion and your achievements. General Responsibilities: As a Project Manager you will: Work on small to medium-scale department projects that have a direct impact on the company Drive cross-functional projects or phases of larger projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed Work with customer to assist in project planning and design. Manage and execute project plans to ensure delivery. Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation Facilitate regular meetings with project team. Document progress and report to stakeholders on project status. Partner with project customers to provid