Associate Program Manager - Virtual Critical Care Services at Ochsner Health System in New Orleans Region, LA

Job description

Exceptional care starts with exceptional people. For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way. This job leads strategic projects leveraging project management, change management, and process improvement core capabilities; manages individual projects through entire project lifecycle with accountability for project progress and success; assumes responsibility for developing communications strategy with responsibility for active communication with key stakeholders and the department; and serves as instructor and coach for Ochsner leaders through departmental training programs. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at Ochsner's discretion. Remote with onsite requirements to Ochsner regions. Education Required - Bachelor’s degree in engineering, business administration, finance, public health, health care administration or related field Preferred - Master’s degree in Engineering, business administration, finance, public health, health care administration or related field Work Experience Required - 5 years experience in relevant field such as Healthcare Operations, Finance, Industrial Engineering, and/or Organizational Development including 1 year project management / change management / process improvement / healthcare experience OR 3 years relevant experience with a Master's degree Certifications Preferred - Certified Associate in Project Management (CAPM) certification or equivalent (Lean Six Sigma Green Belt and/or Black Belt or Master Change Agent) Preferred Qualifications 5 years of RN experience Microsoft 365 applications, including Excel and Word Knowledge of data analytics Knowledge Skills and Abilities (KSAs) Must have computer skills and dexterity required for data entry and retrieval of information. Effective verbal and written communication skills and the ability to present information clearly and professionally. Must be proficient with Windows-style applications, various software packages specific to role and keyboard. Strong interpersonal skills. Excellent judgment, organization skills, group facilitation skills, decision making, and delegating skills. Self-directed including the ability to work independently, set project priorities, and influence stakeholders at all levels of the organization. Strong sense of personal accountability for work. Ability to travel throughout and between facililites. Job Duties Actively leads project efforts through entire project lifecycle including initiating, planning, executing, monitoring & controlling, and closing. Enables an effective project communication strategy through active communications with project stakeholders and the program manager. Serves as instructor for strategic program management training programs. Conducts coaching/consulting engagements leveraging project management, change management, and process improvement core capabilities. Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accredi