Associate Product Manager, Private Passport at Northern Trust in Chicago, IL

Job description

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Job Summary The Associate Product Manager for the Private Passport Platform supports the delivery and enhancement of Northern Trust's digital client experience by partnering with product, engineering, UX, operations, risk, compliance, and business teams. This role assists with product planning, requirements gathering, backlog management, testing, stakeholder engagement, and release execution to help deliver secure, scalable, and intuitive digital experiences for clients. Working under the guidance of Product Managers and Product Leadership, the Associate Product Manager helps translate business needs into product solutions, supports platform adoption efforts, gathers user feedback, and contributes to the continued evolution of the Private Passport platform. The role provides an opportunity to develop product management expertise while driving meaningful improvements to the client experience. Major Duties Manage day-to-day support activities, including intake and triage of user requests, escalation of issues, and coordination with appropriate teams. Support product discovery efforts by identifying stakeholders, facilitating requirements sessions, and documenting business needs and user requirements. Assist with product roadmap planning, backlog refinement, and agile delivery activities, including creating and maintaining epics, features, and user stories. Partner with business, technology, and UX to help deliver platform enhancements that improve the client experience. Support user acceptance testing, pilot programs, and production releases to ensure successful implementation of new capabilities. Maintain product documentation, inventories, business processes, and supporting materials to ensure accuracy and consistency. Monitor product performance, adoption metrics, and user satisfaction to support continuous improvement efforts. Assist with stakeholder communications, status updates, demos, and presentations. Knowledge & Skills Foundational understanding of product management principles, agile methodologies, and digital product development. Strong written and verbal communication skills, with the ability to effectively engage business and technology stakeholders. Ability to gather requirements, document business processes, and translate user needs into actionable product backlog items. Strong organizational and analytical skills with attention to detail and ability to manage multiple priorities. Experience using agile delivery tools such as Azure DevOps, Jira, or similar platforms preferred. Knowledge of wealth management, financial services, or client-facing digital solutions preferred. Ability to build relationships, collaborate across teams, and influence stakeholders in a matrixed environment. Experience & Education Bachelor's degree or equivalent combination of education and relevant work experience required. 1-3 years of experience in Product Management, Business Analysis, Project Management, Digital Platforms, or related disciplines preferred. Experience working within financial services, wealth management, or client-facing digital products is a plus. Agile, Product Management, or business-related certifications are desirable but not required. Why This Role Matters Private Pas