Associate Patient Service Specialist PRN - Ortho Clinic at Vanderbilt Health in Nashville, TN

Job description

Discover Vanderbilt Health : With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region. Organization: MCE 4 Orthopaedics Job Summary: Provides service to patient either pre-appointment, during or post appointment with regular guidance. Responsibilities may include inbound/outbound telephone calls, cash management, appointment scheduling, process of insurance updates and patient check in/out. . Position Hours Monday, Tuesday, Thursday Days PRN (as needed) Department Summary Vanderbilt Orthopaedics is Tennessee’s leading provider of comprehensive orthopaedic care, serving patients ranging from professional athletes to active seniors across Nashville and Middle Tennessee. Renowned for its nationally recognized quality and innovative treatment approaches, Vanderbilt Orthopaedics specializes in diagnosing and treating a wide range of bone, muscle, and joint conditions, including arthritis, bursitis, carpal tunnel syndrome, sports injuries, concussions, elbow injuries, and bone tumors. Our expert physicians collaborate closely with nurses, athletic trainers, and rehabilitation specialists to deliver personalized, patient-centered care. As the trusted healthcare provider for the Tennessee Titans, Nashville Predators, Nashville Sounds, Nashville Soccer Club, and Vanderbilt Athletics, Vanderbilt Orthopaedics is committed to helping patients regain mobility, improve performance, and achieve the highest level of musculoskeletal health. KEY RESPONSIBILITIES • Conducts patient check-in and check-out. • Schedules appointments through clinical communication or direct request. • Provides positive first impressions utilizing customer service skills. • Ensures point of service collections. • Manages reception area, maintains orderly appearance of reception area; ensures method for accountability of each patient check-in; proactively communicates appointment updates with patients. • The responsibilities listed are a general overview of the position and additional duties may be assigned. TECHNICAL CAPABILITIES • Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs. • Patient Scheduling (Fundamental Awareness): The ability to coordinate and schedule patient appointments, surgeries and other office visits with various computer systems in the hospital or clinic. • Patient Documentation (Fundamental Awareness): The ability to receive and record patient information. • Medical Terminology & Documentation (Fundamental Awareness): The ability to comprehend medical terminology and documentation in an office, or surgical setting. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose. Core Accountabilities: * Organizational Impact: Performs clearly defines tasks and methods described in detail to achieve standardized solutions that impact own performance with r