Associate Director/ Student Support Services at Louisiana State University

Job description

All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page. Job Posting Title: Associate Director/ Student Support Services Position Type: Professional / Unclassified Department: LSUAM AA - EM - RSS - SP - Student Support Services (Shauna Landry (00085562)) Work Location: 1199 Ruffin G. Pleasant Hall Pay Grade: Professional Job Description: The Associate Director of the TRIO Student Support Services (SSS-Classic) Program will play a pivotal role in utilizing data to support student success, implementing effective caseload management techniques, and overseeing the recruitment process. This role manages a designated caseload, ensuring high-quality support and accurate data tracking to assist students in their development of academic, non-cognitive skills, and life skills necessary for retention in college; and ultimately graduation. Responsibilities include leading new student recruitment initiatives to ensure a program size of 288 students, oversight of caseload management, hiring, training, and supervising full-time and student employees, and utilizing data to optimize program outcomes. The Associate Director facilitates clear communication, ensures alignment with program goals, and supports collaborative efforts among SSS staff and with campus partners. Maintain basic knowledge of TRIO legislation and regulations and attend trainings as assigned. Organization, attention to detail, and commitment to fostering student success and team effectiveness are also essential to this role. Program Leadership & Administration (40%): Lead daily operations of the SSS program in alignment with federal grant objectives and institutional policies. Hire, train, and supervise 2.5 full-time program staff to ensure effective delivery of services to SSS participants. Provide ongoing coaching, supervision, and performance feedback to full-time staff to ensure consistent delivery of program services and adherence to TRIO requirements. Develop and implement professional development opportunities for SSS staff in conjunction with the Director, including training in caseload management, data documentation, high-impact advising practices, and compliance with federal regulations. Assist the SSS Director in long-term planning, evaluation, and strategic alignment of SSS initiatives. Oversee recruitment, eligibility verification, intake interviews, and selection process of eligible SSS participants. Manage the completion of digital and physical student files. Oversee and manage assignment of student caseloads to ensure comprehensive support for academic and personal success. Coordinate information sessions, table sits, and presentations to inform prospective students and stakeholders about the program's services and benefits. Maintain detailed records of student interactions, plans, and outcomes in compliance with program requirements. Develop and implement intervention strategies to address barriers to student success. Provide training to TRIO SSS staff, including tutors and student employees to assist the Director in meeting retention efforts and APR goals for the federal regulations. Monthly budget meetings with the SSS Director to aid in monitoring of program expenditures, maintaining financial records, and ensuring compliance with U.S. Department of Education and LSU fiscal responsibilities. undefined Student Success & Support (25%) Provide academic and personal advising to a designated at-risk caseload of SSS students with a focus on their persistence to graduation. Design and coordinate workshops, tutoring, mentoring, and professional development activities tailored to SSS students. Facilitate campus partnerships to create experiential learning opportunities for