Associate Director, Residence Life at Santa Clara University in Santa Clara, CA

Job description

Position Title: Associate Director, Residence Life Position Type: Regular Hiring Range: $91,800 - $114,785 ; C ompensation will be based on education, experience, skills relevant to the role, and internal equity. Pay Frequency: Annual A. POSITION PURPOSE The Associate Director reports to the Director of Residence Life, provides day-to-day operational leadership and management, and assumes responsibility for decisions impacting departmental functions and operations. Given the departmental functions of the position, great focus on efficiency behind program design and service delivery is expected, as is a responsibility for overall quality of service provided to students and departmental staff. The Associate Director supervises two Assistant Directors, who each manage four to five full time master’s level professional staff (Resident Directors), has significant responsibility for overseeing daily operations and coordinates all departmental operations related to professional and senior staffing, including, but not limited to, the management of recruitment, selection, training and evaluation. In addition, the position serves as a liaison between the Office of Residence Life and other university offices to create a seamless residential experience that supports the growth and development of students. The department is responsible for approximately 3,400 undergraduate residents housed in a variety of accommodations (traditional residence halls, mini-suites, suite/apartments and townhouses) and includes approximately 95 student leaders, at least 60 Desk Assistants, 9 Assistant Resident Directors, 9 Resident Directors, 2 Assistant Directors, 1 Associate Director, and 1 Director of Resident Life. Position is a full-time, 12-month position and requires a full-time commitment including the flexibility to work evenings and weekends. On-Campus housing is optional. A furnished or unfurnished apartment is available and can be discussed at the time of the interview. B. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Staff Supervision Serve as the direct supervisor for two Assistant Directors and provide guidance, leadership, direction, and support while ensuring quality, accountability, and consistency across their respective areas. Support the development of the Assistant Directors as supervisors and leaders. Conduct weekly or bi-weekly one-on-one supervisory meetings with a focus on performance and professional growth. Provide ongoing feedback and complete annual performance reviews. Provide second level supervision to Resident Directors and indirect / third level supervision for student and senior staff (Community Facilitators / Neighborhood Representatives, Assistant Resident Directors) and Desk Assistants. Use various styles, techniques and communication methods to achieve successful results and build good relationships. 2. Departmental Operations and Processes Develop systems to organize the department’s workflow to ensure quality, precision and timeliness. Provide oversight and direction to departmental processes and committees including selection, training, evaluation, recognition and other centralized processes. Act as departmental representative with students, staff, faculty and the external community, requiring extraordinary support and assistance in the resolution of resident issues, counseling, conduct, facilities, etc. Assist the Director in identifying departmental outcomes, conducting regular assessments for the purpose of evaluating the department’s ability to meet those goals, and when needed, institute change for the purpose of meeting those goals. Create policies, procedures, schedules, and forms of the department. Assist with the development, implementation, and assessment of the Residential Learning Community Curriculum and departmental student learning and formation initiatives. Coordinate emergency planning and provide oversight for Assistant Director managing duty phones and emergency supply inventory and replacement. Serve on