Associate Director, Product Delivery & Governance at Manulife in Hong Kong

Job description

We are looking for an insurance professional with strong product, governance, and regulatory experience, who is highly detail-oriented, analytical, and comfortable owning complex initiatives end to end. Associate Director, Product Delivery & Governance is responsible for providing strategic leadership over product implementation, product governance, Day 2 product management and ensure products and/or strategic priorities are delivered efficiently, compliantly, and in alignment with business objectives. The ideal candidate is an effective cross-functional collaborator and communicator, able to balance commercial needs with robust risk management and regulatory compliance. Position Responsibilities: This role will play a critical role in supporting the execution of the Hong Kong High Net Worth (HNW) strategy and operating model transformation. Key responsibilities will include: Lead the implementation and delivery of prioritized HNW initiatives. Drive data product development and system integration to enable HNW customer identification, segmentation, and servicing capabilities. Coordinate the delivery of differentiated HNW customer propositions and experience enhancements. Support the design and implementation of the future-state HNW Target Operating Model. Ensure execution excellence through effective project planning, governance oversight, risk management, and cross-functional stakeholder coordination. The role is expected to evolve into a broader Product Owner / Delivery Lead position, responsible for driving the implementation of strategic product initiatives across the end-to-end product lifecycle. This aligns with the Product Delivery & Governance team's accountability for delivery management, governance, and implementation of business transformation initiatives. Deliver training and briefing sessions to internal stakeholder if necessary. Ensure delivery capacity, prioritization, and execution are aligned with business growth objectives. Drive execution excellence through disciplined planning, governance, and stakeholder management. Establish and own the enterprise product delivery strategy and operating model. Champion agile and modern delivery practices to improve speed, quality, and predictability. Own the development of user requirements and partners up with IT BA/IT PM to deliver on the system changes to support the delivery of the product initiative Provide insights into product delivery, technology and market trends Effectively communicate desired outcomes based on the agreed product roadmap Focus on risk management, work with legal and compliance departments to obtain necessary approvals and support, while ensuring material meets regulatory requirements Required Qualifications: Undergraduate degree in finance, marketing, business, or related field 10+ years relevant insurance experience and a strong track record in project delivery and execution In-depth knowledge of financial services and industry practices Solution Focused: exemplary problem solving Innovative Mindset Influence and Persuasion: drive and influence change Compelling Communication: strong communication, interpersonal and presentation skills; business case development and delivery Collaboration: strong client and relationship management skills Strategic thinker Strong mentoring, coaching, and consulting skills Demonstrated ability to influence others beyond formal authority both inside and outside of the organization Financial understanding of product profitability Advanced project management, problem solving and analytical skills Strong leadership capabilities applied within team settings and with individual contributors Thorough knowledge of compliance standards and practices An entrepreneurial spirit and comfort working within in rapidly changing environment Adaptability: Effectively adapts and supports integrated change to achieve results in an evolving environment Technology Savvy: Leverages technology to plan, innovate, measure results, interac