Associate Director, Orchestration Analytics & Products at Madrigal Pharmaceuticals in Conshohocken, PA

Job description

Madrigal is a biopharmaceutical company focused on delivering novel therapeutics for metabolic dysfunction-associated steatohepatitis (MASH), a serious liver disease that can progress to cirrhosis, liver failure, need for liver transplantation and premature mortality. Every member of our Madrigal team is connected by our shared purpose: leading the fight against MASH. Madrigal’s medication, Rezdiffra (resmetirom), is a once-daily, oral, liver-directed THR-β agonist designed to target key underlying causes of MASH. Rezdiffra is the first and only medication approved by both the FDA and European Commission for the treatment of MASH with moderate to advanced fibrosis (F2 to F3). An ongoing Phase 3 outcomes trial is evaluating Rezdiffra for the treatment of compensated MASH cirrhosis (F4c). Our success is driven by our people. We are building a dynamic, inclusive, and high-performing culture that values scientific excellence, operational rigor, and collaboration. To support our continued growth, we are strengthening our workforce strategy to ensure we have the right talent, at the right time, in the right way. The Associate Director, Orchestration Analytics & Products leads the strategy, design, and activation of analytics-enabled orchestration products across HCP engagement and Patient Services. Reporting to the Senior Director, Advanced Analytics Products, this role translates Commercial business needs into scalable products that use data, analytics, AI, and business rules to improve how decisions are made and activated across customer and patient journeys. Serving as the connective product leader across Commercial functions, Advanced Analytics, Data Enablement, and IT, the Associate Director defines what orchestration capabilities should be built, how they work, and how they integrate into business workflows — while functional partners retain accountability for business strategy, analytics development, data management, platforms, and execution. The portfolio spans HCP and Patient Services use cases, from omnichannel decisioning and next-best-action / experience to patient case prioritization and next-best-intervention. Role & Responsibilities Develop and maintain a prioritized roadmap of analytics-enabled orchestration products aligned to Commercial priorities, favoring reusable capabilities across brands, functions, and use cases over isolated point solutions. Partner with Marketing, Sales, Patient Services, and Commercial Analytics to identify the decisions and workflows where data, analytics, AI, or automation can materially improve outcomes, and prioritize by business value, data readiness, feasibility, and expected impact. Lead product discovery and translate business needs into clear orchestration product requirements, defining the core product construct — decision, signals, analytics or business rules, recommended action, activation workflow, and expected outcome. Partner with Advanced Analytics to translate business decisions into analytical requirements and ensure outputs are actionable and explainable, and with Data Enablement to define the signals and data each product requires. Partner with IT and platform owners to define how orchestration products integrate into CRM, marketing automation, Patient Services, and other Commercial workflows, establishing business rules and guardrails with functional owners. Enable HCP orchestration capabilities — audience and customer prioritization, behavioral and event-driven triggers, personal and non-personal journey orchestration, next-best-action / experience, channel optimization, personalization and sequencing, and closed-loop learning — while Marketing and Sales retain ownership of brand, customer, channel, content, and field strategy. Enable Patient Services orchestration capabilities — patient journey and barrier identification, patient and case prioritization, next-best-intervention, workflow and task orchestration, case-complexity and capacity analytics, and analytics-ena