Associate Director of Care and Support Services XACT at Xavier University in Cincinnati, OH

Job description

Current Xavier University employees must apply to the internal career site by logging into Workday Associate Director of Care and Support Services XACT ‌ The Associate Director of Care and Support Services plays a critical role in cultivating an inclusive and welcoming campus community by providing developmental coaching and case management support services to Xavier University undergraduate and graduate students. This position supports Care and Support Services (CSS) in the University’s management of high-impact, complex student situations, in which students may be experiencing disruption to a normal course of academic study due to the presence of academic, behavioral, and/or health related issues, and/or present with behavior that may be worrisome to others and disruptive to University business or community stability. Using a holistic, individualized approach grounded in our Jesuit value of Cura Personalis, the Associate Director will manage a case load of students and provide support through a variety of interventions, referrals & follow up services that promote student success, resilience and wellbeing. The portfolio of this position includes direct supervision of Assistant Director Staff in CSS. This position actively promotes diversity and social justice through critical conversations, compassionate care, and strategic outreach efforts to various student populations. As Associate Director, this staff member serves as a leader in CSS, offering supervision, training, mentoring and consultation to supervisees and managing office processes and protocols. This person in this role will serve as chair of the Xavier Action and Care Team (XACT) and serve as a member of the Coordinated Action Team (XCRT) and the Xavier Behavioral Intervention Team (XBIT). The portfolio of this position includes direct supervision of Assistant Director Staff in CSS. Finally, as a member of the Division of Student Affairs, the Associate Director collaborates and cooperates to create opportunities to support student learning and development in the Jesuit Catholic tradition. 1. Leadership of Care and Support Services: Proactively eengage in comprehensive case management for students referred by campus alerts or those that have otherwise been identified at risk through data and analytics. Student circumstances may include but are not limited to concerns regarding academics, behavioral concerns, health concerns, financial matters, food insecurity, and other complex situations. Comprehensive case management includes maintaining a student case load in which collection, evaluation and recording all facts pertaining to referred students occurs. Collaborate with on and off campus partners to formulate intervention plans and expedite resolution of problems for student success; facilitate and consult on meetings with students, faculty, staff and family members or guardians on topics including but not limited to concerning behavior, individual student support plans and resources, University/community procedures, processes and follow up. Stay abreast of research pertaining to the support for academic and personal needs of students; especially for those at-risk of attrition. Provide supervision and mentorship to staff in CSS regarding the best approaches to working with students. Collaborate with campus partners to develop programs and projects that promote student resilience and support for students. Serve as an advocate for students while motivating and empowering students to make informed decisions that positively influence personal and academic, development. Master a firm knowledge of on and off campus support resources and make appropriate referrals. Serve as student’s primary source for which to navigate university life. Serve as Chair of the Xavier Action and Care Team (XACT). Serve as member of XBIT and XCRT Teams. Present relevant information during XACT, XCRT & XBIT meetings regarding current case load. Lead all efforts including data collection related