Associate Director, Health Services at University of Waterloo in Waterloo, ON

Job description

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day. Learn more about our recruitment process. Job Requisition ID: 2026-03030 Time Type: Full time Employee Group: Staff Job Category: Medical Health and Wellness Employment Type: Temporary Department: Campus Wellness Hiring Range: $123,660.99 - $154,576.24 Posting Information: This posting is for an existing vacancy. This position is being offered as a temporary contract. Contract end date: March 31, 2028 Job Description: Primary Purpose The Associate Director, Health Services (ADHS) is accountable to support Campus Wellness senior leadership (University Medical Director and Director, Operations) in the strategic and operational management of Health Services (HS), advancing Campus Wellness's commitment to student health and well-being while ensuring services are delivered in accordance with the Regulated Health Professions Act and professional standards. The ADHS provides senior clinical leadership to the Campus Wellness team, assisting with primary healthcare issues that affect academic and personal well-being. As a licensed healthcare professional with deep clinical acumen, the incumbent is directly accountable to the University Medical Director for the effective operationalization of clinical services, ensuring that professional standards and clinical excellence drive all aspects of departmental performance. While maintaining a functional reporting relationship with the Director, Operations for administrative alignment, the ADHS acts as the lead strategic collaborator in implementing clinical vision and strategy. By applying practitioner-level insights, the ADHS bridges the gap between high-level institutional strategy and frontline care, leading interdisciplinary teams to ensure student health needs are met through integrated, evidence-informed service delivery Key Accountabilities Critical Response Management Collaborates with the Health Services (HS) Leadership team to facilitate the delivery and ongoing evaluation of UWaterloo crisis response including an effective intake/triage management system and crisis intervention Coordinate and facilitate Health Services’ response for consultation and intervention for critical healthcare situations for the UWaterloo student community by providing support, assistance, and guidance through debriefing, healthcare intervention and consultation as well as liaising with UWaterloo Special Constable Services Human Resources Management Manages and holds the HS team leaders accountable to help achieve a fair, integrative, effective, and inclusive Campus Wellness (CW) service, and drives a culture of accountability Provides strategic leadership to equitably acquire, manage, retain, grow, and promote appropriate and diverse human resources throughout CW to deliver high quality care and collaboration to meet the diverse needs of CW clients Promotes innovation, creativity, and effective solutions, enabling HS employees to maximize their potential in a ‘fail fast forward’ culture, with fair performance management, recognition, and rewards Coordinates HS leaders through role clarity, effective communications, and interactions across CW that achieve synergy, efficiency, and optimal integration Enables resolution and synthesis of differences in multi-disciplinary and diverse teams Accountable to ensure equitable and effective performance management throughout HS Collaborates effectively with all CW leadership to help enable a productive, safe, and stress-buffered working environment Performs overall managerial responsibilities for HS, including equitable recruitment, hiring, staff performance, sa