Associate Director, Graduate Business Student Services at Santa Clara University in Santa Clara, CA

Job description

Position Title: Associate Director, Graduate Business Student Services Position Type: Regular Hiring Range: $33.94 - $40.74 / hour; Compensation will be based on education, experience, skills relevant to the role and internal equity. Pay Frequency: Hourly The Associate Director of Graduate Business Student Services serves as a dynamic, working operational lead within Graduate Business Programs (GBP), balancing advanced individual student advising with the progressive development of departmental leadership capabilities. Operating with a high degree of autonomy and minimal supervision, this position manages an active student portfolio while driving the daily operational success of the Student Services team. Positioned strategically between the Assistant Director and Senior Director roles, the Associate Director translates high-level strategic vision into actionable daily workflows, provides direct work direction and mentorship to Assistant Directors, and partners closely with the Senior Director on programmatic design, enterprise technology implementation, and registration/enrollment forecasting. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Academic Support & Records Management Academic Support Management: Lead the implementation and continuous improvement of the academic support strategy; lead the execution of academic record-keeping structures utilizing current platforms and future admissions/student lifecycle management systems. Advising Strategy & Active Caseload: Formulate and spearhead the comprehensive advising and academic counseling framework designed to optimize retention and satisfaction. Maintain an active, specialized graduate student advising caseload, providing expert guidance on complex degree requirements and academic planning. Systems & Data Integrity: Oversee and authorize critical data updates within the Workday platform for GBP, ensuring absolute data integrity regarding student academic histories. Academic Standing & Performance Analytics: Lead the evaluation, production, and escalation workflows for quarterly academic standing portfolios, managing formal processes for academic warnings, probations, and prestigious recognitions (e.g., Dean’s List, Beta Gamma Sigma), preparing complex cases for Senior Director review. Enrollment Management & Registration Architecture: Architect and manage operational timelines for quarterly registration cycles; direct the generation of strategic enrollment intelligence reports, oversee complex waitlist logistics, and continuously analyze metrics to streamline registration workstreams. Cross-Functional Advocacy: Serve as an institutional champion and liaison to the Bursar’s Office, navigating complex tuition, fee structure, and student account escalations. Degree Conferral & Graduation Logistics: Direct the end-to-end graduation and degree auditing lifecycle; provide executive-level consulting to students on degree path completion and orchestrate the strategic data data aggregation required for Commencement exercises. 2. Student Engagement Operations & Strategic Modeling Programmatic & Operational Excellence: In collaboration with the Sr. Director, oversee the execution and logistical integration of all high-impact programming, managing multi-tier dependencies including off-site programming, catering, grading workflows, and course evaluation tracking. Student Engagement Operations: In collaboration with the Sr. Director, oversee the planning, coordination, and execution of student life programming, ensuring a cohesive and engaging student experience. Fiscal Management: Maintain budget expenditure tracking, and projections for all student engagement initiatives, facilitating data for the Senior Director's budget creation. Compliance Leadership: Partner with and lead departmental collaboration alongside the Title IX Office to guarantee total student compliance with federally mandated training guidelines. Brand Strategy & Vendor Management: Champion and cultivate external vendor net