Associate Director, Account Management at Prompt

Job description

Associate Director, Account Management Base: $150k-$170k OTE: $220k-$240k Company Overview: Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking for an Associate Director, Account Management to lead and scale our Account Management team. This role is an opportunity to directly impact Prompt’s growth by building a world-class frontline revenue organization. You will lead a team of Account Managers responsible for expanding revenue across our SMB and mid-market customer base. Prompt's expansion motion spans multiple product lines, each with different price points, buyers, and sales cycles. You'll need to help AMs prioritize the right product conversations for the right accounts. This is a full-time people management role with no individual book of business. Your job is to make the team better: establish the systems, expectations, coaching, and accountability required to consistently drive the right frontline behaviors and hit aggressive revenue targets. Why work for Prompt? • BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time. • Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists. • Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work). • Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :) The Role: Our expectation is that you will build a high-performing Account Management team that consistently delivers expansion revenue. You will translate revenue goals into clear frontline expectations, build the operating rhythms and systems required to reinforce them, and hold the team accountable to execution. You’ll coach Account Managers on prospecting, account strategy, pipeline management, discovery, negotiation, and closing while using data and direct observation to identify and address performance gaps. You’ll work closely with Client Success, Sales, Revenue Operations, and Product to continuously improve how Prompt expands its existing customer base. Key Responsibilities: • Lead, coach, and develop a team of Account Managers and Team Leads responsible for upsell, cross-sell, and expansion revenue. • Own team performance against revenue, pipeline, activity, and forecast targets. • Build clear operating rhythms around 1:1s, pipeline reviews, deal reviews, forecasting, and performance management. • Coach AMs on managing a multi-product portfolio: sequencing product conversations within an account, balancing high-ACV strategic deals against faster transactional upsells, and building account plans that map products to customer needs. • Translate company goals into measurable frontline behaviors and hold the team accountable to executing them consistently. • Use CRM data, dashboards, call reviews, and direct observation to identify performance gaps and coach reps to improve. • Build and refine repeatable sales plays, account planning frameworks, outreach strategies, and team processes. • Build clear operating rhythms around 1:1s, pipeline reviews, lead and pipeline hygiene standards, deal reviews, forecasting, and performance management. • Address underperformance quickly and directly while developing and retaining high performers. • Partne