Associate - Account Management at Sutherland in Kochi, KL

Job description

The Benefits Support Specialist - Independently manages benefit administration activities, including provider outreach, claim support processes, documentation review, and workflow management. This role handles more complex scenarios, supports process improvement efforts, and serves as a resource for less experienced team members. Key Responsibilities Process complex benefit administration activities with minimal supervision  Review claim documentation and determine appropriate next steps  Contact providers and other stakeholders to obtain required information  Manage follow-up activities and resolve outstanding requests  Ensure compliance with quality, productivity, and service-level standards  Identify and resolve processing exceptions Maintain accurate and complete documentation Support multiple product lines and workflows  Assist with training, coaching, and knowledge sharing  Escalate issues or exceptions to leadership when needed  Recommend process improvements and efficiency opportunities Required Skills Minimum 2+ years of experience in Health Insurance, Life Insurance, Disability Benefits, Leave Administration, Claims Processing, Healthcare Operations, or related domains. Strong attention to detail and analytical skills Effective verbal and written communication skills Ability to interpret procedures and apply judgments within guidelines Strong organizational and time-management skills Proficiency in multiple systems and applications Ability to work independently and manage competing priorities Education Graduate in any discipline or equivalent work experience Preferred Qualifications Experience in contact center operations within disability, leave administration, insurance, claims processing, healthcare operations domain Experience working with productivity and quality performance metrics Experience handling provider outreach or benefit-related support activities  Work from Office US Rotational Night Shifts 5-Day Work Week with Rotational Week-Offs Cab Facility Available within a 25 km Radius Immediate Joiners Preferred