Assoc Manager IT Operations – Network Services at Mattel in Hyderabad

Job description

Job Title: Assoc Manager IT Operations – Network Services  Department: IT Infrastructure & Operations (Network Services)   Location: Mattel Technology & Innovation Center (MTIC), Hyderabad, India (Onsite)   Job Type: Full-Time   Experience Level: 9+ Years  Job Summary  Mattel Technology & Innovation Center (MTIC) Hyderabad is seeking an experienced Associate Manager – Network Services with 9+ years of progressive experience to lead and manage Mattel’s global network infrastructure and play a key role in designing, implementing, optimizing, and supporting enterprise-grade network infrastructure. This senior position is responsible for ensuring high availability, security, and performance of Mattel’s global network environment, including wired, wireless, load balancing, and WAN services.  The role includes 24x5 weekend on-call support (rotational) and requires a proactive, solution-oriented professional who can mentor junior team members and handle complex network issues.  Key Responsibilities  The Associate Manager of Network Operations is expected to work 5 days a week (Monday – Friday)  The Associate Manager should be able to come into office and assist any major Network implementations, projects, maintenances and work on critical issues at onsite location.  As an Associate Manager of Network Operations the person should have a good hands-on experience in managing both Network data and Voice technology requirements and 5 plus years of managing Technology teams with excellent customer handling skills  Excellent experience in networks with Routers, Switches, SDWAN WiFi, Cabling, SIP, Voice Gateways, Circuit, Carrier management, Arista Cloud, Prisma Cloud, AWS/Azure cloud, F5, Zoom/ MS Teams  Excellent experience in managing partners that spread across multiple geo locations  Excellent experience in managing all the Site network across the globe  Should be able to travel different locations within US and Outside US on need basis  Work with vendors and 3rd party providers – Cisco, Palo Alto, Arista, ISP etc  Excellent experience in managing collaboration suite for Mattel global  Conduct training for new product enrollment and create SOP’s  Facilitating workshops and/or forums to promote Change Management initiatives and/or review overall performance and effectiveness of the change process and make recommendations for improvements  Attend daily CAB meetings and assist with review and approval of change requests.  Audit Aging Change Report and Weekly Emergency Change Report and work with appropriate GTO Tower leads to ensure all Change Requests are closed within change windows and/or timely manner  Perform periodic reviews of the circuits, uplinks and switches, routers.  Perform a Quarterly performance review of the devices and work closely with Capacity team to ensure the throughput is addressed proactively  Manage and govern the life cycle of Network Incidents, Network changes and make sure only authorized changes are implemented on production environments  Ensure monthly, quarterly and annual Network SOX audit controls are submitted, reviewed, issues/remediations (if any) are resolved and approved per assigned completion date.  Lead the team on proactive problem management and reactive problem management  Ensure all changes resulting on P1/P2 incident are reported, tracked and RCA documented and reviewed  Conduct reviews with partners and review service levels on a weekly, monthly and quarterly basis for Network Compute areas  Work closely with partners and participate in governance meetings and build a strong partnership   Lead the design, configuration, deployment, and optimization of Switches, Routers, and core network infrastructure.  Architect, deploy, and manage enterprise WiFi solutions, including wireless controllers, access points, RF optimization,