Assistant Vice President, Digital Applications at Travelers in Hartford, CT

Job description

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Technology Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $186,900.00 - $308,300.00 Target Openings 1 What Is the Opportunity? Travelers is one of the nation's premier property casualty insurers and a proud member of the Dow Jones Industrial Average — and our newly formed Enterprise Data, Digital and Analytics (EDDA) business unit represents a bold, strategic investment in how we harness data and digital experience as a cornerstone of Travelers' future. The Assistant Vice President of Digital Applications Architecture will report directly to the Chief Architect and help shape the long-term strategy for this area. This is a rare opportunity — to meet the scale and ambition of a Dow 30 insurer that is serious about the customer and agent experience What Will You Do? Scope: Your scope is broad and consequential. You will own end-to-end experience-enablement technical strategy across our internal and external digital properties, Sales and Service, Call Center, Agency Lifecycle Management, and Marketing, focused on a deeper understanding of our customers and producers and enhancing and simplifying their experience. On the Sales, Service and Omni-Channel side, you will drive our Data 360 and Agentforce strategy, guide major business unit Salesforce initiatives, and set direction for our contact-center and conversational AI capabilities including Genesys. You will also architect our approach to marketing and content platforms — including AI-enabled content management across Unily and Optimizely and agentic-engine optimization for our external-facing marketing presence. You will lead a team of architects aligned to our Digital Applications Value Stream, bringing at least a decade of architecture experience — ideally grounded in financial services or insurance — along with a proven ability to lead, develop, and inspire high-performing technical teams. Beyond the customer-facing platforms, you will own architecture accountability for Agency Lifecycle Management, oversee our high-stakes Producer Lifecycle modernization effort, and set the technical direction for Customer Intelligence & Activation strategic investment. You will guide your team's work across these platforms with an eye toward AI-first thinking, and you will champion the integration of architecture and emerging technology so that Travelers' digital experiences remain modern, resilient, and differentiated in the market. As much as you are a strategist, you are also a hands-on solution architect who ensures vision translates into sound, secure, and scalable delivery.. Technical Execution: Define target state technology architecture and roadmaps. Ensure alignment of initiatives to target state, enterprise standards and business objectives. Proactively identify opportunities to capitalize on technology advances through analysis of key industry and technology trends to assess potential impact on the enterprise. Define and lead large technology proof of concepts to ensure feasibility of architecture solutions. Champion continuous transformation to optimize busine