Assistant Manager of Experiences- Robert Mondavi Winery at Constellation Brands in Oakville, CA

Job description

Job Description Position Summary The Assistant Manager, Experiences at Robert Mondavi Winery supports the day-to-day operations of hospitality and guest experiences. Working closely with the Hospitality leadership team, this role helps deliver exceptional guest programming and ensures that every visitor interaction reflects the iconic Robert Mondavi brand and the values of Constellation Brands. The Assistant Manager, Experiences collaborates with cross-functional teams, coordinates guest experience logistics and helps maintain the winery’s reputation as a premier Napa Valley destination. Key Responsibilities Guest Experience & Programming The Assistant Manager, Experiences is instrumental in crafting and delivering engaging daily guest experiences and educational programs that bring RMW to life, fostering meaningful and lasting connections with our visitors. This role oversees the execution of all hospitality activities including public tastings and tailored guest interactions ensuring every service touchpoint is seamless, consistent, and memorable. In addition, the Assistant Manager develops and implements guest experience strategies that directly support revenue growth and key performance indicators (KPIs), such as guest engagement, sales per visitor, and customer retention. By closely monitoring guest feedback and analyzing performance data, this position continually elevates daily experiences, maximizes guest satisfaction, and drives measurable business outcomes. Operational Support & Excellence The Assistant Manager, Experiences is responsible for ensuring that all hospitality environments consistently meet the highest standards of cleanliness, safety, and presentation, creating an inviting and polished atmosphere for every guest. A key aspect of this role is supporting the implementation and strict adherence to standard operating procedures (SOPs), which are essential for maintaining operational efficiency, accuracy, and regulatory compliance across all guest-facing activities. The Assistant Manager also assists in managing staffing schedules, resource allocation, and day-to-day logistics to optimize service delivery and ensure the smooth functioning of the hospitality team. Additionally, this role participates in regular reviews of operational performance, actively contributing ideas for process improvement and innovation, and helping to refine SOPs to further elevate both guest satisfaction and operational excellence. Financial & Business Support The Assistant Manager, Experiences plays a pivotal role in supporting the financial and business operations of the hospitality function. This role assists in tracking key performance indicators (KPIs) related to guest engagement, foot traffic, and revenue generated from daily guest experiences. The Assistant Manager contributes valuable insights for monthly business reports and identifies operational gaps or opportunities to improve efficiency. In addition to overseeing daily operations with a focus on cost control, this position is instrumental in achieving financial and attendance targets, directly contributing to the ongoing success and profitability of the hospitality team. Responsibilities also include managing stocktaking processes to ensure accurate inventory control, as well as providing support and oversight for operational systems such as Tock, TripleSeat, and Shopify. By effectively managing these critical areas, the Assistant Manager helps drive overall business performance and an exceptional guest experience. Destination Marketing & Collaboration The Assistant Manager, Experiences supports destination marketing efforts by overseeing the reservation process and actively managing guest feedback. This role collaborates with internal teams and external partners to promote Robert Mondavi Winery as a top Napa Valley destination, ensuring that reservations and guest communications reflect the winery’s high standards of service. The Assistant Manager is responsible for mo