Assistant Guest Services Manager at Four Seasons Hotels and Resorts in Los Angeles, CA

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A sun-filed urban oasis in the heart of Los Angeles stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. When you’re not out roaming the Hollywood Hills, shopping on Rodeo Drive and exploring our city’s notable art museums, settle in and unwind at Four Seasons Hotel Los Angeles at Beverly Hills. Soak up the sun at our resort-style pool, savour award-winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa – or in the comfort of your very own guest room. Our Brand Promise: At Four Seasons, Life is richer when we truly connect to the people and world around us . Whether you work, stay, live or discover with us, our purpose is to create impressions that will last a lifetime . Our Promise to you: To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture . What makes us unique: For guests seeking a Los Angeles experience that feels polished and personal, Four Seasons Hotel Los Angeles at Beverly Hills reveals the city’s refined, effortless side— a place where the city unfolds beautifully, not loudly . Set within a residential enclave, it blends sophistication with vitality—balconied guestrooms, a rooftop pool framed by greenery, integrated wellbeing, and culinary experiences that draw locals and guests together. Known for turning ambitious ideas into defining moments, its long-standing team delivers creativity and warmth with quiet confidence. With a heartbeat all its own, it’s where effortless glamour meets genuine connection— the city’s original address for feeling at home in your own LA. What we expect: Job duties include but are not limited to Leadership & Staff Management Demonstrates strong foundational knowledge of team building, fostering an environment of trust, collaboration, and open communication. Builds meaningful personal connections with team members to enhance engagement, motivation, and overall departmental performance . Assist maintaining consistency across Guest Services and Concierge by driving develop ment , implement ation , and maintaining clear policies, procedures, and standard practices that support operational excellence and brand alignment E nsures all Guest Services, Valet, Bell, and Concierge colleagues consistently c ​o mply with core and culture service standards. Serves as a highly visible leader in public areas . Assist in i nterviews, train ing , coach ing , and supervi sion of staff; conducts performance appraisals and, when necessary, administers disciplinary action Conducts required departmental commitments including standards testing, monthly meetings, and performance reviews Build schedule coverage for Guest Services and Concierge to optimize service and meet budgetary guidelines E nsures accurate completion of payroll, labor forecasting, and other administrative duties. Guest Experience & Service Recovery Assists with the Front Desk and Manager on Duty shifts