Assistant Director of Admissions Operations at University of Bridgeport in Bridgeport, CT

Job description

The mission of The University of Bridgeport is to promote academic excellence, personal responsibility, and commitment to service. Distinctive curricula in an international, culturally diverse supportive learning environment prepare graduates for life and leadership in an increasingly interconnected world. Position Description Summary/Purpose : Reporting to the Assistant Vice President of Enrollment, the Assistant Director of Admissions Operations is responsible for supporting the strategic and day-to-day operational functions of the Office of Admissions, with a primary focus on the administration, optimization, and effective utilization of Slate, the University’s Customer Relationship Management (CRM) system. This position plays a critical role in ensuring that admissions systems, processes, communications, and data management practices effectively support recruitment, application processing, and enrollment goals across all academic programs. The Assistant Director will collaborate with admissions leadership, recruitment staff, Information Technology, Marketing, and other university departments to enhance operational efficiency, strengthen data integrity, improve prospective student experience, and support data-informed enrollment management. In addition, the Assistant Director will oversee the University’s student ambassador program, including recruitment, training, scheduling, and coordination of ambassador activities to support prospective student engagement, campus visits, open houses, and other recruitment initiatives Essential Job Functions/Primary Responsibilities : (The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.) Admissions Operations and Slate CRM Administration Oversee the day-to-day administration, maintenance, and optimization of Slate to support admissions recruitment, application processing, communications, and enrollment operations. Develop, implement, and maintain automated workflows, communication plans, application processes, and system functionality in collaboration with admissions leadership and relevant university partners. Monitor CRM data integrity, identify operational issues, troubleshoot system-related challenges, and recommend solutions to improve accuracy, efficiency, and user experience. Coordinate testing of Slate updates, patches, new functionality, and system enhancements; identify potential issues and communicate necessary process changes to impacted staff. Partner with Information Technology and other stakeholders to define business requirements, evaluate proposed solutions, and support the implementation of system enhancements and third-party integrations. Develop, maintain, and update an Admissions Operations and Slate CRM manual, standard operating procedures, and process documentation to promote consistency and support ongoing training. Ensure admissions systems and processes are aligned with institutional policies, operational standards, data management practices, and enrollment priorities. Staff Training and Operational Support Coordinate and deliver ongoing Slate CRM training for admissions counselors, recruitment staff, and admissions support personnel. Serve as a primary resource for end users regarding Slate functionality, admissions processes, workflow management, and daily operational questions. Develop training materials and documentation to support onboarding, continuing education, and the consistent application of admissions procedures. Identify opportunities to streamline workflows, improve staff productivity, and strengthen coordination between admissions operations and recruitment teams. Provide operational guidance and support to admissions staff to ensure timely and accurate processing of applications, communications, and related t