Assistant Director for Membership and Operations at Santa Clara University in Santa Clara, CA

Job description

Position Title: Assistant Director for Membership and Operations Position Type: Fixed Term (Fixed Term) Hiring Range: $70,600 - $84,700 annually; Compensation will be based on education, experience, skills relevant to the role, and internal equity. Pay Frequency: Annual POSITION PURPOSE The Assistant Director for Membership and Operations reports to the Director of Recreation and functions on the senior management team of Campus Recreation. The Assistant Director is administratively and programmatically responsible for implementing, promoting, directing, evaluating, and executing the daily operations of the Pat Malley Fitness and Recreation Center (Malley Center) including the Malley Center front desk and weight room service desk areas serving students, faculty, staff, alumni and university guests. The Assistant Director has leadership and decision-making responsibility for developing, and mentoring student staff work teams and proactively interacts with campus constituencies, third-party vendors, and other service providers. This is a full-time, fixed term position through June 30, 2028 and extension is dependent on budget approval ESSENTIAL DUTIES AND RESPONSIBILITIES Program Management, Development and Operations Manage the day-to-day operations of the Pat Malley Fitness and Recreation Center (Malley Center) including the Malley Center front desk service area & weight room service desk. . Assist with the oversight of the additional Campus Recreation facilities Bellomy Field & Running Track, Outdoor Basketball and Outdoor Fitness area. Work with the Athletic Department on the shared facilities Sullivan Aquatic Center and Degheri Tennis Center. Create, develop and oversee the scheduling and administration of various programs using the facilities. Oversee documentation and management for Campus Recreation department and all program related records for injury reports, incident reports, and CPR/AED and FA certifications. Use data-driven decision making to guide processes such as setting break hours, membership marketing, etc. Oversee communication and records guest passes, expired and canceled memberships, and locker services. Create and maintain memberships including: alumni, spouse, minor, etc., & summer community during non-peak hours to increase membership revenue. Communicate with members to ensure quality service, including but not limited to newsletters, surveys, welcoming new members, and retention/renewal efforts. Manage and troubleshoot access software program (currently Daxko, previously named CSI, software). This software system is utilized to manage memberships, renewals, lockers, guest passes, and fitness passes. Maintain all membership, services, and facilities related pages of the Campus Recreation website, and promote the program through the various social media accounts. Oversee the weight room equipment service contract and weight room equipment. Student Staff Supervision and Leadership Mentor student staff members and build team cohesion. Recruit, hire, train, schedule, supervise, and evaluate 10 - 15 Facility Supervisor student employees. Recruit, hire, train, schedule, supervise and evaluate 25 - 35 Malley Center Service Desk Representatives. That work at the Front Desk and Weight Room Desk. Conduct bi-monthly and monthly student staff meetings. Create and implement customer service, diversity, and emergency response training sessions for all Campus Recreation facility positions. Coordinate student staff in-service trainings specific to emergency, accident and incident protocols. Make changes to the emergency action plan as needed. Policy and Procedures Develop and implement facility policies and procedures including (but not limited to) emergency procedures, facility access, and the like. Develop and implement member services policies and procedures. including (but not limited to) membership sales, guest passes, facility access, locker services and the like. Assist with department policies, operating proce