Assistant Branch Manager at Peoples Security Bank & Trust in Peckville, PA

Job description

Description General Responsibilities/Job Summary The Assistant Retail Market Manager supports the Retail Market Manager or Senior Retail Market Manager in the daily operation of an assigned PSBT branch and leads branch employees as assigned. With a primary focus on operational excellence, audit readiness, compliance, risk control, and exceptional customer service, this role leads by example, directs daily branch activities, coaches and develops employees, participates in sales and service initiatives, and reinforces consistent delivery of the People’s Promise Sales & Service Model. The Assistant Retail Market Manager may be assigned to any tiered branch based on business need, branch complexity, staffing model, transaction activity, deposit base, and market opportunity. Working in partnership with and under the direction of a Retail Market Manager or Senior Retail Market Manager, this position shares responsibility for managing and leading the branch team, carries out delegated management responsibilities, supports established branch priorities, and addresses employee, customer, and operational matters within assigned authority. Essential Functions/Duties The following duties are representative of the essential functions of the position: Partner with the Retail Market Manager in managing the branch and executing sales, service, operational, customer experience, compliance, and performance priorities; complete delegated responsibilities within established authority. Co-manage and lead assigned branch employees in partnership with the Retail Market Manager by directing daily work, setting and reinforcing expectations, providing ongoing coaching and training, supporting performance management, recognizing strong performance, and addressing employee conduct and performance concerns. Participate in branch initiatives and routines, including sales campaigns, service activities, operational priorities, customer experience efforts, compliance requirements, community engagement, and assigned business development activities. Model and reinforce the People’s Promise Sales & Service Model by leading through example in customer service, conducting consistent discovery, recommending appropriate solutions, making referrals, and completing timely follow-up. Maintain strong working knowledge of consumer and business deposit products, consumer lending, cash management, digital banking, and ancillary services. Open and service consumer and business deposit accounts accurately and efficiently, process customer transactions, support ancillary service needs, and resolve customer matters within assigned authority. Identify and process consumer lending opportunities within authority and refer mortgage, wealth, cash management, merchant, and other specialized needs to the appropriate partner. Use myPSBT CRM, performance data, campaign activity, pipelines, transaction trends, and deposit information to complete assigned outreach and follow-up, identify opportunities, and support branch execution. Lead by example in operational excellence and maintain audit-ready operations through accurate execution of account-opening requirements, controls, cash management, balancing, security routines, dual control, reporting, daily procedures, record retention, and applicable banking regulations. Coordinate staffing coverage, branch workflow, opening and closing procedures, and daily work assignments to support effective branch operations and customer service. Share day-to-day responsibility for leading the branch team and managing employee, customer, and operational matters in partnership with the Retail Market Manager, acting within established authority and escalating matters requiring higher-level review or approval. Support the adoption of tools, technology, processes, and routines that improve efficiency, operational consistency, and the customer experience while championing the Bank’s One Bank, One Team, One Vision culture. Requirements Education/Training : A