Assistant Account Manager & Marketing Coordinator at Fidelity National Financial in Lees Summit, MO

Job description

FNF ® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF ®'s various mortgage and real estate services companies provide services that complement our title insurance business. From a full-service qualified intermediary, home warranties, UCC insurance, relocation services, and notary services, we provide essential services to fulfill the needs of a changing real estate industry. FNF ® believes the power of technology can elevate the real estate transaction. From investments in title and escrow software to industry-leading real estate partner solutions, we take our commitment to provide real estate professionals and consumers with a truly reimagined, transparent, connected, and trusted real estate experience to heart. POSITION OVERVIEW Fidelity National Financial (FNF) and its family of companies, is seeking an entrepreneurial and motivated Assistant Agency Account Manager to support our agency operations in the Kansas City area. This role supports the Agency Account Manager and department staff in the efficient day-to-day operation of the Central States Agency Department. Working under general supervision, this position independently coordinates a broad range of administrative, operational, and agent-support activities. Responsibilities may include processing agency applications, establishing and maintaining agent files, reviewing monthly policy reports and payments, supporting department communications and events, and resolving routine issues within established guidelines. Success in this role requires strong communication, organization, customer service, decision-making, and problem-solving skills. This position is central to how we deliver value to our agents and teams. From supporting agent accounts and executing high-quality events to building organized, impactful resources, this role helps drive growth, engagement, and operational excellence across the Central States region. LOCATION This is a hybrid position based in our Lees Summit, MO office. DUTIES & RESPONSIBILITIES Communications, Events, and Webinars Coordinate agent communications through Constant Contact, including bulletins, invitations, and email campaigns. Plan and coordinate agency seminars, webinars, training sessions, and special events, including venues, food and beverage, and décor. Manage logistics with venues, including hotel coordination, banquet event orders, and audiovisual needs. Set up and coordinate webinars. Serve as on-site coordinator for events as needed (travel required). Assist with location scouting and vendor coordination. Marketing and Content Support Develop and coordinate marketing materials, including event flyers, social media content, and email campaigns. Create and assist with PowerPoint presentations and regional website content. Draft engaging event titles, descriptions, and promotional messaging. Partner with regional and corporate marketing teams to execute campaigns. Oversee and coordinate social media presence, including content creation, scheduling, and consistency of messaging. Support promotion of events, initiatives, and key updates across digital channels. Utilize tools such as Canva, Constant Contact, and the Microsoft 365 suite of products. Resource Development and Systems Support Organize and develop internal and client-facing materials (e.g., guides, manuals, resource libraries). Build structured, user-friendly resources using platforms such as SharePoint, OneNote, or similar tools. Determine the best format and system for organizing and delivering content. Collaborate with internal teams and IT to implement efficient, scalable solutions Agency Onboarding and Records Process new agency application packages and maintain the application tracking system. Prepare and process agency contracts, amendments, and related documentation. Establish, maintain, and update agent files and departmental records. Maintain current E&O insurance and agent licensing records.