Area Operations Manager at Mechanics Bancorp in San Luis Obispo, CA

Job description

Mechanics Bank is currently searching for an Area Operations Manager to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role will be working on-site. In addition to fulfilling the role of a Branch Manager for a “hub” branch, the Area Operations Manager is responsible for the operational organization within the Retail Branches of a defined area. Provides supervision to operations staff within branch and operations area. Oversees all aspects of FTE budget, risk, operations and compliance, ensuring performance aligns with Bank’s goals and standards, while ethically supporting the financial needs of our customers. Fosters a high performance culture. Creates a strategic plan for the branch staff designed to mitigate risk, and meet goals and objectives set forth. Closely tracks and manages operational performance for areas and branches within the territory. Responsible for all human resource related responsibilities within their operational organization. Hires top talent and high potential candidates, develops employees, identifies and promotes top performers. Ensures team member development and quality of work is a top priority in the branches. Creates inspection processes in branches with the intent to observe performance and provide coaching. Collaborates with the sales management team to ethically support the financial needs of our customers and meet Bank objectives. Provides collaborative support of the production staff within the Region. Provides approvals and exceptions within stated authority for complex and potential high-risk transactions. Leads and supports key initiatives, projects and operational tasks within Retail Banking. What you will do: Management & Team Leadership Manages a Retail Branch office as well as a designated group of branches (area) and is responsible for overall performance including achievement of operational and service goals. Develops and implements strategies to achieve objectives. Drives team performance to achieve goals through huddles, meetings, coaching, direction and leading by example. Manages and provides leadership to branch supervisors and employees, and branch management within the operations area. Ensures members of branch management achieve superior results in human resource management, including hiring and performance management results within the area. Leads members of branch management to coach and develop the employees in their area. Develops and executes branch and area strategic plan including customer retention, employee development and retention, succession planning, branch efficiency, and operational soundness. Coaches staff for improved performance, conducts performance reviews and develops individual performance goals. Hires and develops quality staff ensuring proper skills and staffing levels to ensure the highest level of customer service. Quickly resolves issues of non-performance delivering disciplinary actions including termination. Manages budgeting and forecasting for the branch. Manages FTE for defined area. Works with local management to redeploy staffing resources for maximum FTE efficiency and positive customer experience. Branch & Area Operations Performs periodic inspection of branch operational tasks on site and remotely. Provides review and approval of branch periodic certifications and other operational tasks and reports. Ongoing monitoring of Retail operations reporting for all branches within the area. Regularly visits the branches with the intent to observe branch performance, complete operational task review and coach members of the operations staff. Manages the compliance and operations functions of all branches within assigned area. Sets priorities for branch operations, identifies and analyzes operating issues, solves operational issues and provides input for improvement in processes and procedures. Manages a Retail Branch office and defined operations area. Is respons