Apprentice - Desktop Support at StoneX in Pune

Job description

Overview Connecting clients to markets – and talent to opportunity. With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors. Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth. StoneX Apprenticeship Are you looking to gain real world experience in an entrepreneurial culture? Consider an apprenticeship at a thriving global financial services firm and launch your career with StoneX ! A StoneX Apprenticeship will provide development, support, career growth, and an endless array of opportunities. You can expect to make an impact on the business and experience a career defining apprenticeship program. Apprenticeship Perks: In addition to the real-world experience, you’ll gain at StoneX, we’re excited to offer apprentices several perks which include the following: Compensation : All apprentices are paid at a competitive rate . Socials: Networking and acclimation to the company, office, and city are important aspects of the apprenticeship program. Socials and local favorites are planned at various points, with large events at the beginning and end of your apprenticeship . Access to Senior Leaders: Senior leaders are involved in the apprenticeship program from day one, delivering trainings, presenting on firm business, weekly leadership calls, and even attending socials. Training: Virtual and in-person trainings to get apprentices onboarded and connected with the company globally. Mentorship: Ap prentices have a mentor and buddy to help answer any questions and work alongside during your apprenticeship . Responsibilities Position Purpose: The primary job function will focus on the global support of desktop and laptop systems, including break/fix service, operating system and application loading, application configurations and user settings, and desktop administrative duties . Role and Responsibilities ( not limited to ) - Work collaboratively across Business, IT Operations, IT Applications teams to quickly resolve desktop issues, set up and maintain desktop configurations and fine tuning, and keep desktops current with the latest patches and updates. Responsibility for resolution of incidents assigned via the Incident Management System by monitoring the ticketing queue to prioritize, allocate, and ensure timely resolution of tickets Interface directly with and interview partner teams to define application purpose, hardware/application dependencies, support standards, including testing strategy, response requirements, and escalation points. Follow best practices for desktop support with a focus on continuous improvement Performs hardware & software installs, desk moves, adds and changes as required. Apply trouble shooting and problem-solving skills to guide and assist the user community on issues related to design, development and deployment of desktop hardware, and desktop applications. Collaborate with application project teams by participating in project UAT testing for desktop dependencies Work with IT Leadership for continuous improvement of customer satisfaction Qualifications Desired Technical skills Virtual Desktop Administration Windows Desktop Administration (Win 10/11) Work with the Service Desk, Application Support, and infrastructure teams as needed for overall incident management Evaluate critical systems, prioritize workflow and determine solutions Interpret and apply laws, regulations and policies Read and understand technical manuals Work for extended time at keyboard/terminal Work flexible hours, includ