Application Engineering Manager at Great American Insurance Group in Cincinnati, OH

Job description

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. 
This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship. P&C IT Services provides professional services to help our business units and corporate functions use technology to create, manage, and optimize information and business processes. IT Services can include a wide range of activities such as: software development, data management, Cloud services, IT security, network security, technical support, establishing and overseeing access rights, procuring and maintaining equipment or software, managing the infrastructure, and defining security procedures, The overall goal of IT Services is to provide technology solutions that increase efficiency, reduce costs, and give our company a competitive advantage over our competitors. Great American’s culture is built on connection, shared learning, and strong relationships. This is a hybrid role that combines in-office and remote work. Employees are expected to maintain a meaningful on-site presence to support collaboration, relationship building, and business success. The Agent & Insured Digital Experience (AIE) team is seeking a results-oriented Application Engineering Supervisor to provide people leadership, technical guidance, and day-to-day delivery support for a team of application engineers. The AIE team is responsible for Great American’s externally facing Agent and Insured Portals, providing critical digital self-service experiences for agents and policyholders. This individual will partner closely with product leaders, the Delivery Manager, Technical Product Managers, architects, and cross-functional delivery teams to translate business priorities into secure, reliable, maintainable, and production-ready technology solutions. The Application Engineering Supervisor coordinates team priorities, coaches and develops engineers, promotes strong engineering practices, and remains actively engaged in technical delivery and problem-solving. This is a working leadership position that combines direct people management with hands-on application engineering responsibilities. The Application Engineering Supervisor may contribute to application design, development, pair programming, code review, testing, deployment, troubleshooting, and production support while helping the team deliver quality outcomes from feature definition through ongoing sustainment. Essential Job Functions and Responsibilities Coordinates the daily operations of the Application Engineering team, optimizing workflows and supporting efficient, predictable delivery. Provides direct supervision, coaching, feedback, mentorship, and professional development support to application engineers and participates in decisions involving talent selection, recognition, development, and performance management. Serves as a working technical leader and team Anchor by providing day-to-day technical direction, reinforcing engineering standards, facilitating collaboration, and contributing directly to application design, development, testing, deployment, troubleshooting, and production support when appropriate. Leads and contributes to the design, development, integration, testing, deployment, maintenance, and evolution of software ap