Analyst, Voice of Customer at Ally in Charlotte, NC

Job description

Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too? Work Schedule : Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need. 
 The Opportunity The Analyst, Voice of Customer works with the broader Consumer Research team to support voice of customer (VOC) research initiatives at Ally. This role includes analyzing quantitative and qualitative customer data and providing research support to help inform business strategy and improve the Ally customer experience.

 The Work Itself Support existing VOC research efforts, including data collected in relationship, journey, and interaction surveys, across products and channels Provide high level VOC trends, analysis, and summaries for monthly and quarterly reporting Conduct ad hoc research analyses to support internal stakeholder requests Develop research-based insights presentations with moderate supervision and guidance Program and maintain questionnaires to support on-going VOC efforts Regularly monitor survey volumes to ensure proper functioning of internal survey tools Create and maintain reporting dashboards for business partners to self-serve VOC data Support relationships with third-party research partners, to ensure quality execution of ongoing research and data captured The Qualifications We’re Looking For Bachelor’s degree in marketing, business, social sciences, or related field 1+ years of market research experience in a business to consumer setting, financial services experience is a plus Experience designing and analyzing a range of qualitative and quantitative research, including questionnaire / discussion guide design, data analysis, report design / creation Familiarity with Qualtrics XM platform, preferred Strong analytical and critical thinking skills Storytelling – able to pull a storyline from data, not just report numbers. Flexible & adaptable to changing needs Strong presentation skills – comfortable presenting and explaining ideas to others in both formal and informal settings. Able to adjust to the needs and preferences of the audience. Able to summarize key takeaways with implications for the business for executive level consumption. Curious and collaborative nature Excellent written and oral communication skills 
 Minimum Qualifications 1+ years of experience High school Diploma or GED equivalent 
 How We'll Have Your Back Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including: Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level). Planning for the Future: plan for the near