Analyst, IT – SCCM at Mattel in Hyderabad

Job description

Analyst, IT – SCCM  Role Overview  We are seeking an Analyst, IT – SCCM to support Microsoft Endpoint Configuration Manager (MECM) in a global environment supporting 10,000+ Windows endpoints across 50+ sites.  This role focuses on the day-to-day administration and support of MECM, including application deployment, Windows imaging, patching, client health, and troubleshooting.  Our Windows devices operate in a Hybrid Entra ID Joined and MECM/Intune co-managed environment, so you'll also work closely with Intune and Endpoint Engineers to support devices across both platforms.  Key Responsibilities  Support day-to-day administration and maintenance of MECM.   Monitor MECM infrastructure, distribution points, deployments, and client health.   Troubleshoot and remediate common MECM client and deployment issues.   Support Windows imaging, task sequences, drivers, and new hardware models.   Package, test, and deploy Windows applications.   Support monthly Windows patching, Feature Updates, and compliance activities.   Assist with troubleshooting devices managed across both MECM and Intune.   Support Autopilot and modern provisioning activities alongside Intune Engineers.   Assist with vulnerability remediation and endpoint improvement initiatives.   Develop and maintain PowerShell scripts for automation and remediation.   Participate in testing, pilot deployments, platform upgrades, and endpoint projects.   Maintain technical documentation, runbooks, and knowledge articles.   Required Qualifications  2–4 years of experience with MECM/SCCM or similar endpoint management technologies.   Experience with Windows application deployment, imaging, or patching.   Working knowledge of Windows endpoint management and troubleshooting.   Familiarity with Active Directory and Microsoft Entra ID.   Basic to intermediate PowerShell scripting skills.   Strong troubleshooting, communication, and teamwork skills.   Preferred Qualifications  Exposure to Microsoft Intune and MECM co-management.   Familiarity with Hybrid Entra ID Joined devices and Windows Autopilot.   Experience with MECM collections, queries, reporting, or client remediation.   Familiarity with ServiceNow or enterprise change management.   Microsoft endpoint management training or certification.   Why This Role Matters  You'll be part of the Endpoint Engineering team responsible for keeping thousands of Windows devices reliable, patched, and ready for employees to use. You'll work alongside experienced MECM, Intune, and Endpoint Engineers while building deeper skills in endpoint management, automation, application delivery, imaging, and modern Windows provisioning.    What We’re Looking For:  Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.   Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. How We Work: We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors: We collaborate:  Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower. We innovate:  At Mattel we always aim to find new and better ways