Analyst Functional Support at Enbridge in Gastonia, NC

Job description

Posting End Date: November 02, 2026 Employee Type: Regular-Full time Union/Non: This is a non-union position EGNC’s Business Systems Support team is seeking a motivated, organized, analytical individual with outstanding problem-solving skills to join our team. In this role, you will provide functional ownership and ongoing support for Enbridge’s Maximo Enterprise Asset Management platform. You will help maintain system stability and data integrity while partnering with Operations, Asset Management, Finance, and TIS to resolve issues, support system changes, and strengthen the user experience. If you are ready to use your functional expertise to improve operational processes, apply today! What You Will Do: Provide functional support for Maximo incidents, service requests and operational issues involving work orders, assets, inspections, inventory, labor, and financial integrations. Investigate complex Maximo defects and coordinate resolution activities across business, TIS and integration teams. Complete approved functional configuration changes, controlled data updates and bulk loads while maintaining data integrity across Maximo and connected systems. Support Maximo integrations with Finance, Oracle, GIS, CC&B, and reporting platforms, including transaction validation, error management, and exception resolution. Lead or contribute to Operational Readiness Testing and User Acceptance Testing for system enhancements, fixes and sustainment releases. Provide coaching, training and functional guidance to field and office users while developing process documentation, job aids and knowledge-transfer materials. Partner with stakeholders to identify continuous improvement opportunities and ensure Maximo processes support operational requirements. Provide functional support as needed for other Business Systems Support pillar applications including LDF, ESRI GIS, Salesforce, Arcos, and related systems. Who You Are: You bring functional knowledge of Maximo or a comparable Enterprise Asset Management platform, including work management, asset, inventory and inspection processes. You have experience troubleshooting system incidents, analyzing defects and resolving issues that affect business operations. You understand functional configuration, data stewardship and the importance of maintaining accurate, consistent system information. You have experience supporting system testing, including business-scenario validation, end-to-end workflows and downstream impacts. You can collaborate effectively with Operations, Asset Management, Finance, TIS and other cross-functional stakeholders. You communicate technical and functional information clearly and can coach users with varying levels of system knowledge. You demonstrate strong analytical, organizational, and continuous improvement skills, with the ability to manage competing priorities. Working Conditions: Office-based work involving regular use of computers and enterprise applications. Participation in an on-call support rotation for unplanned outages affecting Maximo-supported operations. Occasional field visits and stakeholder working sessions may be required to understand operational needs and system use. Work may involve responding to time-sensitive incidents, production issues and post-implementation stabilization activities. Functional access to Maximo, ServiceNow or an equivalent service-management platform, reporting tools, SharePoint and test environments will be required. Additional system access may depend on the role’s integration scope. Physical Requirements include but are not limited to: Grasping, kneeling, light – moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time. Mental Requirements (Both Field & Office) include but are not limited to: Ability to: unde