Ambulatory Care Administrative Supervisor at UC San Francisco in Berkeley, CA

Job description

Job Summary Supervises clinic operations, typically spanning multiple providers, clinics and / or practices. Subordinates include staff involved with professional operational functions. Oversight of administrative areas such as practice revenue management, billing systems and procedures, facilities and safety procedures, registration, new patient coordination, scheduling, medical records storage and maintenance, insurance authorizations. May also supervise patient support staff such as medical assistants or LVNs, in coordination with the nursing lead. Department Overview The UCSF Berkeley Outpatient Center is a clinical site that offers multi-specialty services in one shared location. The core specialties located at this site are departments of Otolaryngology, Head & Neck Surgery, Audiology, Orthopedic Surgery, Cardiology, Cardiac Surgery, Dermatology, Vascular Surgery, Women’s Health- OB/GYN, UroGyn, Maternal Fetal Medicine, Pulmonary, Physical Therapy/Pelvic Rehab, Optometry, Ophthalmology, Orthopedic Surgery, ,Neurosurgery and Urology,. The staff includes Patient Care/Practice Coordinators, Medical Assistants, providers, Nurses (RNs & LVNs) and Sonographers. % of time Essential Function (Yes/No ) Key Responsibilities (To be completed by Supervisor) 40 Yes Supervises and may also schedule staff in the coordination of daily operations and activities of clinic operations. Proposes changes or new procedures to improve operational efficiencies. Oversees activities such as medical reception, patient registration, insurance authorization, scheduling, data entry, and responding to patient concerns. Ensures work is completed in a timely manner and in compliance with internal standards and external regulations. 5 Yes Assures compliance with a broad range of external regulatory requirements. Interprets implications of requirements for practice setting and provides staff with updated information and changes to procedures. Ensures ongoing regulatory rounding is completed, participates in rounding and ensures resolution to identified deficiencies. 10 Yes Evaluates subordinate staff and participates or decides on hiring, salary actions, disciplinary actions, performance ratings, and other human resources matters. May make recommendations to change job descriptions, classifications or propose reorganization of a unit. 5 Yes Assures thorough orientation and training of all staff. Provides orientation and training to professional staff. Updates and maintains thorough, accurate, and current training materials and programs. Monitors staff and coaches as needed to assure work is performed in adherence to patient service standards, internal policies, external regulations and quality / quantity expectations. 5 Yes Develops and implements policies and procedures for patient reception, scheduling, medical record filing and traffic flow in order to ensure consistently prompt, effective service to patients and visitors. Implements systems to be consistent with policy and external requirements. Participates on quality improvement teams developing new plans and programs to increase the efficiency of operations and improve integration of diverse clinic / center functions. 5 Yes Resolves escalated issues and serves as a resource in areas under supervision. Participates in developing quality improvement programs and ensures effective implementation and monitoring. Evaluates and ensures resolution to incident reports across a broad range of issues, such as privacy, safety, or customer service. 5 Yes Ensures appropriate training, certification, and access for staff use of all applicable IT systems and applications. Coordinates IT assistance to resolve issues. Keeps abreast of security protocols and new regulations; disseminates to staff and providers. Participates in medical center and IT workgroups regarding, but not limited to, implementation of IT solutions to improve practice operations. 5 Yes Performs or supervises revenue management functions, such as