Air Gateway Agent at Expeditors in Minato-ku

Job description

Scope of Position To timely process and consolidate air export shipments, while ensuring consistent communication with branches and providing an exceptional customer service.    Tasks and Duties  To conduct daily consolidation planning and booking with carriers  Ensure smooth and timely freight process flow  Receive and update shipment status in a timely manner  Ensure accurate and timely data entry into our operating system  Track and Trace Air Export shipments  Interact with branches in arranging their international shipments, meeting / exceeding customer service standards  Coordinate with our contracted service providers in procuring space and services at a competitive cost level  Monitor and manage the best consolidation to maximize the yield and profitability while meeting customer’s service requirements  Make sure correct and timely cost protection and billing in operating system  Timely check and verify airlines’ billing statement, EQ report (if applicable) and work with accounting for timely payment to our service providers (airlines, other SPs)  Contribute to maintain strong relationships with service providers (Airlines, trucking companies, and others)  Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements  Understand department process flow, constantly looking for areas of improved efficiency  Meet KPI standards, as per the company’s procedures  Overseas communications  Other tasks assigned by company or managers  This section lists desired qualifications for the job and may be edited to the specific job role.   College graduate or above  2-3 years’ related experience and/or training on airfreight or related industry; or equivalent combination of education and experience  Global logistics industry knowledge  Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results  Pro-active, strong organizational skills  Good computer skills (Excel, Word)  IATA/FIATA and Hazardous Materials certification a plus  Fluent in English and Japanese (business proficiency required for customer communication, email correspondence, and telephone support). Expeditors offers excellent benefits: Paid Vacation, Holiday, Sick Time Health Plan: Medical Life Insurance Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company Employee Referral Program Bonus