AI & Automation Operational Engineer-II at Cencora

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Summary: The AI & Automation Operational Engineer is a hands-on technical role responsible for designing, developing, deploying, supporting, and optimizing enterprise automation solutions. This role requires deep expertise in Automation Anywhere (mandatory), Python, and Power Apps, along with broader experience in RPA, AI-enabled workflows, intelligent document processing, APIs, workflow orchestration, and enterprise systems integration. The AI & Automation Operational Engineer-II will partner with Automation leadership, Architects, Business Analysts, Platform teams, and business stakeholders to deliver secure, scalable, and reliable automation solutions from design through production support. In addition to hands-on engineering, this position provides technical guidance, mentoring, and best practices to other developers, while driving continuous improvement, modernization, and practical adoption of emerging AI and automation capabilities. Primary Duties and Responsibilities: Automation Design, Development, and Support Design, develop, test, deploy, support, and optimize automation solutions using Automation Anywhere, Python, Power Apps, and related technologies. Deliver scalable, secure, resilient solutions aligned with enterprise standards, architecture, and guardrails. Contribute across the full automation lifecycle, including design, build, testing, deployment, hypercare, and production support. Troubleshoot complex issues, perform root cause analysis, and implement sustainable fixes. Maintain high production reliability and resolve issues within business-prioritized timelines. Create reusable components, technical documentation, and development standards to improve maintainability and efficiency. AI and Intelligent Automation Apply AI, intelligent document processing, generative AI, machine learning, and agentic automation where appropriate to improve business outcomes. Support POCs, pilots, and modernization initiatives involving advanced automation capabilities. Partner with Architects and technical teams to integrate emerging technologies into enterprise workflows. Technical Leadership Provide technical guidance, mentoring, and support to developers across automation design, coding, troubleshooting, and platform usage. Conduct code reviews and promote quality, scalability, maintainability, and engineering consistency. Share best practices and support team capability growth across automation technologies. Delivery, Quality, and Operational Excellence Support end-to-end project delivery to ensure technical quality, business alignment, and timely execution. Collaborate with Business Analysts, Architects, Developers, and Platform teams to deliver reliable solutions. Ensure strong testing practices including unit, integration, regression, and deployment validation. Establish and support monitoring, support, and maintenance processes to reduce downtime and improve business continuity. Identify and implement process, tooling, and workflow improvements. Collaboration and Communication Work closely with technical leaders and stakeholders to align automation work with business priorities and platform standards. Collaborate across enterprise teams including SAP, Salesforce, Esker, Command Center, and other business functions. Clearly communicate technical solutions, risks, dependencies, and progress to technical and non-technical audiences. Innovation and Continuous Improvement Stay current with automation, AI, workflow, and integration trends and best practices. Contribute to modernization, reusable assets, standards, playbooks, and process imp