Affinity Consultant at MetLife in Tampa

Job description

Location Tampa, Florida The Team You Will Join Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most. The Opportunity The Affinity Consultant is responsible for serving as a trusted consultant to affinity partners and Professional Employer Organizations (PEOs), driving implementation, operational excellence, and ongoing service delivery across Specialty Markets in the United States. Guided by our purpose – always with you building a more confident future – and our New Frontier strategy focused on stronger growth, attractive returns, and all-weather performance, this is an exciting opportunity to help expand and strengthen strategic partner relationships while delivering innovative benefit solutions that improve customer outcomes. In this role, you will lead complex implementations, influence cross-functional collaboration, and play a critical role in ensuring exceptional service experiences for affinity and PEO partners and their customers. A top candidate must be commutable to a MetLife office - hybrid - 2 days in office. Key Responsibilities Lead complex implementation and onboarding projects for affinity partners and Professional Employer Organizations (PEOs), establishing project plans, managing timelines, monitoring milestones, and driving successful delivery across multiple stakeholders. Manage cross functional project execution by coordinating activities across sales, service, operations, technology, implementation, and external partners to ensure alignment, accountability, and issue resolution. Oversee project governance, including risk identification, dependency management, escalation tracking, and executive status communications to ensure projects remain on schedule and achieve business objectives. Drive operational readiness by validating eligibility, billing, file feed, and benefit administration requirements while ensuring accurate setup, testing, and transition to ongoing service teams. Provide strategic consultation and relationship management for affinity and PEO partners, identifying opportunities to improve processes, enhance client outcomes, and strengthen long term business relationships. Required Qualifications 7+ years of experience in client service, account management, implementation consulting, project management, benefits administration, insurance, affinity, PEO, or related customer-facing environments. Proven experience leading complex projects and implementations , including project planning, milestone management, risk mitigation, stakeholder engagement, executive communication, and successful delivery of business objectives. Demonstrated ability to influence and collaborate across cross functional teams , driving accountability, resolving issues, and managing multiple priorities in a fast paced environment. Strong analytical, organizational, and communication skills , with proficiency in Microsoft Excel, PowerPoint, Teams, and Outlook to support project management, reporting, and decision making. AI fluency required , including the ability to effectively leverage AI tools to improve productivity, analyze information, create communications and presentations, summarize data, identify insights, and enhance business outcomes while adhering to company guidelines. Preferred Qualifications Professional Employer Organization (PEO) experience , including implementation, client service, account management, or partner relationship management. Project Management Professional (PMP) certification or