Advisor IT/OT Networking and Server Technician at Enbridge in Houston, TX

Job description

Posting End Date: October 15, 2026 Employee Type: Regular-Full time Union/Non: This is a non-union position At Enbridge, we are committed to delivering safe, reliable energy while driving operational excellence, innovation, and sustainable growth. We are looking for an Advisor IT/OT Networking and Server Technician to help ensure the safe, secure, and reliable operation of industrial control systems and operational technology across our Power facilities. In this role, you will take end-to-end ownership of complex IT/OT networking and server issues, applying disciplined analysis, strong governance, and continuous improvement practices to protect critical assets and operational performance. You will work closely with operations, business, and technical teams while continuing to build your expertise across our Power systems and infrastructure. Apply today, we'd love to hear from you! This role will be titled "Advisor TIS Systems Analysis" internally to align with Enbridge's title structure. What you will do Build strong partnerships with business, operations, and technical teams to understand priorities, identify requirements and stakeholders, communicate system impacts, and coordinate technical solutions. Support the reliability, availability, and security of IT/OT infrastructure, including SCADA and business networks, Windows servers, network devices, backups, and supporting systems across Power facilities. Lead incident and problem resolution through troubleshooting, investigation, root cause analysis, solution design, and implementation while adhering to safety, cybersecurity, change management, and governance requirements. Perform regular site visits to inspect IT/OT infrastructure and install, replace, configure, and validate rack-mounted network and server equipment. Analyze, configure, test, implement, and document new or enhanced IT/OT functionality while identifying opportunities to optimize systems, data flows, dependencies, and overall operational performance. Maintain accurate system documentation, architecture diagrams, procedures, CMDB and ServiceNow inventory records, access controls, and reliable backups of critical OT systems and infrastructure. Support regulatory and internal compliance requirements, including, Third Party Risk Assessments (TPRA), Threat Risk Assessments (TRA), and TIS Change Management processes, while cross-training and sharing knowledge across the TIS Power team. Who you are Undergraduate degree OR a two-year technical diploma in IT, Computer Science, Networking or a related subject area. 4+ years of OT/IT experience troubleshooting and configuration network and server expertise in safety‑critical environments. Hands-on experience working in OT/ICS environments and managing complex network infrastructure, including experience with Cisco, Hirschmann, Moxa, and/or SEL networking equipment. Experience administering Windows Server 2019/2022 and Windows 10/11, virtualized environments, backup and disaster recovery systems, and IT service management platforms such as ServiceNow. Strong troubleshooting, analytical, and root cause analysis capabilities and can take ownership of complex technical issues while appropriately balancing urgency, operational reliability, safety, security, and governance. Working knowledge of industrial telemetry protocols such as OPC, MODBUS, and DNP, along with the ability to conduct detailed physical equipment inspections and install or replace rack-mounted equipment. Collaborative and adaptable professional with excellent relationship-building, time management, verbal communication, and technical writing skills, and the ability to effectively manage multiple priorities in a fast-paced environment. Hold a valid driver's license and are able to travel as required. Preferred: Working knowledge of power generating or substation systems, technical support, relevant CompTIA, Cisco, or Microsoft certifications, and applicable AI proficiency are considered assets. Experience l