Advisor, Digital Product Owner, Digital Channels at Enbridge in Cleveland, OH

Job description

Posting End Date: September 20, 2026 Employee Type: Regular-Full time Union/Non: This is a non-union position At Enbridge, we connect people to the energy they need today while helping build a more sustainable energy future. As an Advisor Product Owner, Digital Channels, you will play a key role in shaping how customers interact with Enbridge through our digital experiences. This is an exciting opportunity to influence customer engagement, champion innovative digital solutions, and work alongside talented teams to deliver meaningful improvements that make a difference for our customers and the communities we serve. This role will work closely with business and technology partners in defining the backlog and delivering capabilities that deliver a differentiated customer experience. The ideal candidate will have extensive digital experience and a proven track record of driving results. If this opportunity sounds like the one you have been waiting for, apply today and join our Enbridge team! What You Will Do: Lead the evolution of Enbridge's customer-facing digital channels, including My Account, IVR, and chatbot platforms, to deliver seamless and user-friendly experiences. Use customer insights, analytics, and industry best practices to identify opportunities that improve customer satisfaction and increase digital adoption. Collaborate with business partners, technology teams, vendors, and customer care stakeholders to resolve issues and implement enhancements. Advocate for customer needs while helping prioritize and deliver new features, functionality, and process improvements. Facilitate testing, validation, and continuous improvement activities to ensure digital solutions meet customer expectations and business requirements. Develop reporting, insights, and business recommendations that support strategic decision-making and channel performance optimization. Lead cross-functional workshops, communications, and change initiatives that support the successful delivery and adoption of digital solutions. Who You Are: Bachelor's degree in Marketing, Communications, English, Journalism, or a related discipline, and a minimum of four years or more of experience, or an equivalent combination of education and relevant experience. Strong experience supporting digital customer experiences, digital channels, product ownership, customer engagement, or related customer-focused initiatives. Demonstrated understanding of UX/UI principles and customer-centered design practices. Strong analytical and problem-solving skills with the ability to leverage data to support business decisions. Experience managing multiple priorities in a fast-paced environment while maintaining high-quality results. Excellent communication, facilitation, and stakeholder management skills. Proven ability to build collaborative relationships across business, technology, vendor, and customer service teams. Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and Visio, along with familiarity with digital design and collaboration tools. Preferred: Portfolio demonstrating a user-centered approach to digital experience design. Experience with website design, digital platforms, and related technologies. Knowledge of customer self-service technologies, chatbot solutions, IVR platforms, or digital customer engagement tools. A continuous learning mindset with a desire to grow and expand capabilities within customer experience and digital product management. Working Conditions: Primarily office-based role operating within a collaborative professional environment. Occasional travel may be required to support contact centre operations and stakeholder engagement activities. Some project implementations may occur outside regular business hours, including evenings or weekends, to support critical releases and go-live activities. Requires the ability to effectively manage multiple projects, stakeholders, and priorities while supporting business and custome