Advising Support, CSU Online at Colorado State University in Fort Collins, CO

Job description

Job Description Position Summary: The Division of Learning Innovation (DLI) at Colorado State University is a university-wide enterprise dedicated to expanding access, strengthening learner success, and advancing innovative models of teaching and learning. Through CSU Online, Professional and Continuing Education, the Osher Lifelong Learning Institute (OLLI), and Learning Innovation for Extension Programs, DLI partners with colleges, departments, and external organizations to connect learners with high-quality educational opportunities across their lifetimes. The Advising Support, CSU Online position is a full-time, twelve-month Administrative Professional position on the Academic Advising Team. Reporting to the Lead Academic Advisor, who is supervised by the Manager of Advising and Support, this role provides high-engagement support to non-degree-seeking and degree-seeking learners participating in online credit-bearing coursework. The position helps learners navigate registration, onboarding, orientation, university systems, policies, and resources while supporting team communications and data tracking that contribute to learner persistence, matriculation, and success. This position supports a holistic, learner-centered approach to helping learners complete coursework at a distance from CSU’s Fort Collins campus. The role is eligible for a hybrid work arrangement but is not fully remote; the individual must be able to report to the CSU Fort Collins campus for in-person meetings and other work needs as required throughout each semester. For full consideration, all materials must be RECEIVED in Workday no later than 11:59 PM Mountain Time on Sunday, November 29, 2026. Essential Job Duties: Welcome and support newly registered non-degree-seeking learners in online credit-bearing coursework, including assistance with registration and clear guidance on next steps. Prepare non-degree-seeking learners for online coursework by providing information and support related to Canvas, RAMweb, tuition and billing, course drops and withdrawals, appeals, student resources, CSU email, NetID setup, and other university processes. Connect non-degree-seeking learners with appropriate university, academic, or program resources when they need to confirm prerequisites for graduate school, professional programs, or other academic pathways. Welcome newly admitted online undergraduate learners and support the orientation process for this learner population, including proactive outreach by phone and email to answer questions and help learners begin successfully. Manage and respond to Salesforce cases and the general CSU Advising Team email inbox related to online credit-bearing courses, ensuring timely, accurate, and learner-centered communication. Track and maintain data related to learners who complete the Tentative Transfer Evaluation process and support other data-tracking activities related to learner retention and matriculation. Collaborate with the advising team on learner support and advising initiatives and contribute to evolving responsibilities as strategic priorities, learner needs, and operational requirements change. Conditions of Employment: Pre-employment criminal background check (for new hires). Valid driver’s license, the ability to obtain a driver’s license, or access to a licensed driver by the employment start date. This is a hybrid position and is not fully remote. The individual must be able to report to the CSU Fort Collins campus for in-person meetings and other work needs as required throughout each semester. Supervision: No supervisory responsibility. Minimum Qualifications: Associate degree or at least 60 completed college credits from an accredited institution of higher education. Preferred Qualifications : Bachelor’s degree from an accredited institution and at least one year of experience. Experience working in a college or university setting and interacting directly with learners. Experience using student information, a