Advising Coordinator at Saint Joseph's University in Philadelphia, PA

Job description

Position Title: Advising Coordinator Time Type: Full time Position Summary and Qualifications: The Advising Coordinator provides essential operational and programmatic support for the Undergraduate Advising Support team on both the Philadelphia and Lancaster campuses. This position assists with advising communications, registration initiatives, and student outreach, ensuring that students receive consistent, accurate, and timely information and support. Also assists with student calls, emails, and drop-ins during high-volume registration periods. The Coordinator assists with planning and implementing first-year and transfer student orientation and managing advising-related digital/web resources. Note to applicants: Please submit a resume, coverletter, and the contact information for three professional references. All attachments should be uploaded into the "Resume/CV and Support Materials" field. Do not submit your application without all three documents attached." Essential Duties and Responsibilities: Communication & Outreach Manage and curate content for the Advising website, ensuring all information is accurate, timely, and user-friendly. Coordinate student outreach efforts, including the management of social media plans and the creation of instructional multimedia materials (e.g., registration tutorials, explainer videos) using tools such as Canva and Panopto. Collaborates with the Registrar’s Office to develop advising communication strategies to keep students informed of critical deadlines, academic policies, and registration processes. Coordinate and maintain advising communications and resources for faculty advisors and campus partners, including the Faculty Advisor Newsletter, Advisor Toolkit, and other advising materials. Orientation & Registration Initiatives Assist with the planning and coordination of the academic component of New Student orientation on Hawk Hill and the Lancaster campus and first-year student registration. Facilitate student registration preparation workshops and coordinate orientation advising sessions in partnership with academic departments. Assist in the development and dissemination of student reports to support academic planning and registration management. Create materials to assist faculty advisors in facilitating registration sessions and zoom rooms. Advising Operations & Administrative Support Assist with the day-to-day administration of the Advising Office Manage the hiring of student peer advisors and provide daily supervision and training. Participate in special projects and administrative initiatives as needed to support undergraduate advising goals. Maintain advising materials for all SJU academic programs, ensuring consistency across the institution. Serve as a point of contact (drop-ins, email, and calls) for general advising and registration-related inquiries, providing support to students during high-volume registration periods and peak academic cycles. Collaborate with academic departments to coordinate faculty advisor assignments. Minimum Qualifications: Bachelor’s degree required. Excellent interpersonal and communication skills, with the ability to interact effectively and collaboratively with diverse populations. Proven ability to prioritize tasks, manage multiple projects, and strong organizational skills with a high level of attention to detail. Demonstrated critical thinking, initiative, and problem solving skills. Strong interest in and ability to learn and adapt to new technologies. Demonstrated proficiency in software programs including Student Information System, Slate or other CRM, Qualtrics, website content management systems, Microsoft Office (Word, Excel, PowerPoint) and Google Suite. Preferred Qualifications: Degree in communication, marketing, English, or related fields preferred Demonstrated experience designing, writing, and disseminating communication materials, including social media content for diverse audiences. Physical Requirements and/or Unusual Work