Admissions II at Iowa State University in Ames, IA

Job description

Position Title: Admissions II Job Group: Professional & Scientific Required Minimum Qualifications: Bachelor’s degree and 2 years of related experience Job Description: The Office of Enrollment Services at Iowa State University is dedicated to fulfilling the university’s land-grant mission by attracting, recruiting, orienting, enrolling, and retaining students to meet institutional enrollment goals. We are seeking qualified candidates for the Admissions II – Enrollment Advisor position. This role plays a vital part in supporting prospective and current students as they navigate the enrollment process by providing high-quality support related to admissions and financial aid through phone, e-mail, and in-person interactions. The successful candidate will manage incoming communication, advise on admissions and financial aid processes, handle escalated inquiries, and connect students with appropriate campus resources. Key Responsibilities Counsel and guide prospective and current students through the full enrollment process. Provide accurate and timely customer service via phone, email, and in-person communication. Manage high-volume inquiries with professionalism, efficiency, and a positive attitude. Advise on admissions requirements, application status, financial aid processes, and action items. Utilize Workday Student, Salesforce, and other systems to research and resolve student questions. Navigate moderate to complex inquiries with accuracy and escalate issues when appropriate. Interpret and apply admissions and financial aid policies, procedures, and compliance requirements. Track and document communications in CRM systems to ensure consistent and accurate follow-up. Make outbound calls to assist students in completing admissions and financial aid steps. Schedule appointments and assist students during office visits and campus events. Provide basic technical support and direct students to ITS when needed. Communicate in a clear, friendly, and professional manner aligned with university standards. Identify inquiry trends and share insights to support improved communication and processes. Participate in individual and group training, proactively addressing knowledge gaps. Support admissions and enrollment events such as campus visits, Admitted Student Day, and Destination Iowa State. About the Office of Enrollment Services The Office of Enrollment Services at Iowa State University is committed to supporting students through exceptional service, personalized guidance, and innovative outreach. Our team works collaboratively to ensure an engaging, student-centered admissions experience that reflects the university’s values of integrity, hard work, and excellence. By joining our office, you will contribute to meaningful work that supports student success and helps shape the future of Iowa State University! Example of Duties • Provides information and guidance to prospective students and their families regarding university programs, student life, upcoming deadlines, and admission policies and procedures. • Counsels and advises prospective, current, and former students, parents, faculty and staff concerning financial aid, admission policies, procedures, application materials and transfer credit issues. • Opportunity to represent the University at on-campus recruitment and orientation events. • Provides status updates regarding eligibility, scholarships, and applications. • Counsels students and families at the generalist level on financial aid including eligibility, application procedures, aid programs, and costs. • Works closely with student employees and assists with overseeing work of student employees. • Opportunity to assist with training and development of student employees. Preferred Qualifications: Experience working in higher education student services. Experience with systems such as: Workday Student, Salesforce (or other CRM systems), and Navigate. Experience in a high-volume customer service role, including handling comp