Administrative Support II - Career Services at Fox Valley Technical College® in Appleton, WI

Job description

Job Category Regular Support Staff FVTC Worksite Appleton Main Campus Hours Per Week 40 Note to internal applicants: Do not apply via this portal. Login to your Workday Account and Find Internal Career Opportunities through the Internal Portal. Job Description Summary The Administrative Assistant II – Career Services provides administrative, operational, and customer service support for Career Services and the Advising, Counseling & Career Services (ACC) office. Serving as a primary front-line resource for students, employers, faculty, staff, and community members, this position plays an important role in supporting efficient daily operations, exceptional customer service, and Career Services programs and initiatives. Under the guidance of the Department Manager and/or designated departmental leads, this position coordinates Career Services scheduling, departmental communications, technology support, employer engagement activities, event logistics, purchasing processes, marketing and social media activities, accessibility initiatives, and other Career Services administrative functions. The position also provides front-line support within the shared ACC office and works collaboratively with other administrative staff and department employees to maintain service continuity and appropriately escalate complex or higher-risk situations. Job Description Essential Functions and Responsibilities The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily to be qualified for the position. Other duties may be required and assigned. Serve as a primary front-line resource for students, employers, faculty, staff, and community members by providing exceptional customer service, responding to routine inquiries, providing information regarding Career Services and ACC resources, scheduling services, and directing individuals to appropriate college resources. Provide front-line administrative and customer service support for the ACC office, including greeting students and visitors, answering phones, scheduling appointments, maintaining calendars, processing routine requests, and supporting established office procedures. Participate in established ACC front-office coverage schedules and collaborate with other administrative staff, departmental leads, managers, and other ACC employees to maintain consistent student service and office operations. Independently resolve routine student and customer service needs within established procedures and follow established ACC front-office procedures, service standards and emergency protocols regarding handling of complex, non-routine, sensitive, or high-risk situations requiring higher-level interventions. Maintain required training and professional development related to student support, crisis awareness, behavioral concerns, de-escalation, emergency procedures, referral protocols, customer service, and campus resources. Recognize situations requiring additional intervention, provide appropriate initial support, and promptly escalate complex, crisis, behavioral, or safety-related situations in accordance with established college and departmental procedures. Identify opportunities for improvement and communicate recommendations to other administrative staff or departmental leadership. Coordinate Career Services scheduling activities, including appointments, presentations, workshops, meetings, employer recruiting activities, career fairs, and special events. Serve as a primary administrative resource for Handshake and related Career Services technology platforms by processing employer approvals, job postings, event registrations, account updates, data maintenance, basic troubleshooting, and customer support requests in accordance with departmental procedures. Support Career Services technology initiatives by assisting with system testing, troubleshooting, documentation, data maintenance, user support, a