Administrative Supervisor at State of North Carolina in Wake County, NC

Job description

Agency Dept of Health and Human Services Division Health Service Regulation Job Classification Title Administrative Supervisor (S) Position Number 60054214 Grade NC10 About Us The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. Description of Work The Administrative Supervisor provides administrative and operational support for the Mental Health Licensure and Certification Section, a statewide program responsible for licensing and regulating multiple mental health service types across two branches. The position manages licensure processing activities, oversees fee tracking and compliance coordination, supervises administrative support staff, and serves as a key point of contact for providers, the public, government agencies, and other stakeholders. Work includes ensuring the accuracy and timeliness of licensure actions, supporting public records and legal requests, maintaining administrative procedures, and coordinating activities that support the section's regulatory responsibilities. The position requires independent judgment, strong organizational skills, effective communication, and the ability to manage multiple priorities in a high-volume regulatory environment. Key Duties Include: - Process initial, renewal, and change licensure applications and issue licenses for approved services in accordance with established policies, procedures, and regulatory requirements. - Review licensure documentation for completeness and accuracy and coordinate with program staff to resolve application deficiencies and outstanding requirements. - Coordinate with financial and budget staff to track licensure fees, monitor delinquent payments and penalties, and determine application eligibility based on payment status. - Maintain records and tracking systems related to licensure applications, fee collections, application status, and regulatory actions. - Gather, compile, and disseminate records and documentation in response to public records requests, contested case hearings, and other authorized information requests. - Supervise administrative support staff by assigning work, monitoring performance, providing guidance, and ensuring consistent delivery of customer service and administrative support functions. - Train, mentor, and support staff in licensure processes, regulatory requirements, customer service expectations, and administrative procedures. - Evaluate, update, develop, and implement standard operating procedures to improve efficiency, consistency, and compliance with program requirements. - Serve as a primary point of contact for providers, consumers, government agencies, attorneys, advocacy organizations, and the public by responding to inquiries and providing program-related information and assistance. - Prepare reports, correspondence, and administrative documents to support licensure operations, program administration, regulatory activities, and management decision-making. Knowledge Skills and Abilities/Management Preferences Salary Grade Range: $43,267.00 - $75,718.00 Recruitment Range: $43,267.00 - $61,800.00 Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred: Proven expertise applying advanced office administration practices, utilizing effective oral and written communication to coordinate operations, respond to inquiries, prepare correspondence, and provide administrative support withi