Administrative Assistant I at University Health Network (UHN) in Toronto, ON

Job description

Union: Non-Union Number of Vacancies: 1 New or Replacement Position: Replacement Site:  Toronto Western Hospital Department:  Centre for Mental Health (Central Intake) Reports to : Clinical Manager Salary Range: $23.14 - $28.92 per hour Hours:  37.5 hours per week Salary: Permanent Full-Time Closing Date: October 9, 2026 Position Summary The   Administrative Assistant I, General is responsible for providing administrative support within the Outpatient Mental Health and Addiction Services clinics at Toronto Western Hospital, including Central Intake for the Centre for Mental Health. This position is part of an outpatient mental health clinics portfolio within the Centre for Mental Health at UHN and provides back-up/cross-coverage support as a member of an operational administrative team.  Duties Support the timely and efficient scheduling/rescheduling of patient appointments, responding to patients' general inquiries, and completing reminder calls Providing administrative support in managing group waitlists and scheduling Support the timely, accurate, and efficient assigning, transcribing, processing of referrals for the Centre for Mental Health using UHN’s electronic health record system Epic Complete administrative tasks that support data reporting requirements and a positive patient experience, meeting quality standards set out by UHN and the College of Physician and Surgeons of Ontario Involves interactions within the multidisciplinary teams within the Outpatient Mental Health and Addiction Services, as well as external and internal referring providers Provide back-up/cross-coverage support as a member of an operational administrative team   Completion of Grade XII or recognized equivalent Completion of a recognized post-secondary office/medical administration program at the certificate level or equivalent Fluency in both English and Portuguese is required Two (2) years related administrative support experience Previous on-the-job computer/word-processing, database and spreadsheet software experience required; experience in a Microsoft Office environment preferred. Experience working in a health care environment an asset Excellent verbal and written communication skills Excellent organizational and time management skills Excellent interpersonal and customer service skills Ability to produce high quality work in accordance with Hospital standards Ability to work well under pressure Ability to use good judgment in assessing difficult situations Knowledge of general office practices, procedures and standards Knowledge of medical terminology an asset  In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN. Competitive offer packages Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ ) Close access to Transit and UHN shuttle service A flexible work environment Opportunities for development and promotions within a large organization Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.) Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.   All applications must be submitted before the posting close date. UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used