AD, Field Access Management (West) at Agios Pharmaceuticals in CAMBRIDGE, MA

Job description

AD, Field Access Management (West) Who we are: At Agios, we are fueled by connections to transform rare diseases. We foster an inclusive, collaborative culture – one that sparks bold thinking and strengthens our connections with each other and with the rare disease communities we serve. We embrace diverse backgrounds with respect, active listening, and a commitment to inclusion – because our differences shape how we hire, collaborate, and innovate. Our team’s proven track record of executional excellence, combined with our depth of expertise and dedication, enables us to develop innovative medicines that reflect the priorities of rare disease communities. Our commitment is more than scientific – it’s deeply personal, grounded in the meaningful connections we have built. To learn more, visit www.agios.com and follow Agios on LinkedIn and X . The impact you will make: Agios Pharmaceuticals is searching for a dynamic AD, Field Access Manager to join our growing team. We want someone who cares about this important work, and who’s driven to connect to our mission of helping these patient communities. The AD, Field Access Manager will be responsible for ensuring patients can access Agios therapies within the pharmacy benefit by navigating payer coverage and specialty pharmacy fulfillment pathways. The FAM is a regional expert in interpreting PBM/health plan policies and utilization management requirements (e.g., formulary status, PA criteria, step edits, quantity limits) and translating them into actionable guidance to remove access barriers in a compliant manner. This role involves investing time on-site with HCPs, assessing their access needs and facilitating collaboration with various stakeholders What you will do: Serve as the regional subject-matter expert on payer/PBM coverage policies and access requirements for Agios products (formulary status, PA criteria, exceptions/appeals, step edits, distribution, and patient support pathways). Educate stakeholders, HCPs, office staff, PA departments, on pharmacy benefit access processes and requested documentation to help reduce time to therapy. Establish relationships with regional hematology centers as well as targeted community practices. Partner with Patient Services on case escalations and barrier resolution, with clear handoffs and compliant documentation. Collaborate with Specialty Pharmacy partners to support efficient triage/fulfillment and resolve access-related issues; share trends and improvement opportunities. Coordinate with the National Accounts Payer Team to monitor and interpret PBM/health plan policy changes and utilization management criteria; share field insights and support consistent deployment of payer tools/resources. Coordinate with Sales on account priorities and stakeholder engagement; provide compliant, non-promotional access information. Identify access barriers and trends; share insights and support improvements to field tools, resources, and processes. Document activities and outcomes in required systems; protect patient information and maintain data integrity. Maintain current knowledge of relevant regulations, payer practices, and Agios policies, complete required training. Collaboration Partner with Specialty Pharmacy, the National Accounts Payer Team, Patient Services, Sales, and Field Medical to align on stakeholder needs, share insights, and execute coordinated (non-promotional) access strategies. Use established escalation pathways to resolve patient access barriers, clarify coverage requirements, and address operational issues impacting triage, fulfillment, and time to therapy. Communicate payer/PBM policy changes, utilization management criteria, and access trends—and their field implications—to inform training, tools, and cross-functional action plans. Agios Values & Expected Behaviors Aim High: Setting high standards and striving for excellence. Come Together: Working collaboratively to achieve common goals. Embrace Differences: Valuing diversi