Accounts Receivable Operations Manager at Azenta

Job description

Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes a range of automation solutions, including robots, vacuum systems, and atmospheric robots for semiconductor manufacturing ( www.brooks.com ). Are you looking for a place where you can be part of a transformation? Join us at Brooks Automation and be a part of a dynamic organization that is shaping the future of technology. Accounts Receivable Operations Manager Job Description The Accounts Receivable Operations Manager is responsible for leading critical Accounts Receivable operational functions including customer portal administration, inquiry management, collections oversight, reporting and analytics, and customer escalations. This role serves as the operational leader for day-to-day AR activities, ensuring timely invoice delivery, exceptional customer support, effective collection efforts, and accurate performance reporting. The individual will drive process improvements, enhance customer satisfaction, support working capital objectives, and provide leadership during organizational growth and transformation initiatives. The ideal candidate has a strong background in Accounts Receivable, customer-facing operations, collections management, and process improvement within a global manufacturing or technology environment. Key Responsibilities AR Operations Leadership • Supervise daily AR operational activities • Establish and monitor service level agreements (SLAs) • Develop standard operating procedures and controls • Ensure compliance with company policies and audit requirements • Support organizational scaling and process transformation initiatives Portal Administration & Customer Enablement • Own customer invoice portals and e-invoicing platforms • Oversee portal submissions, maintenance, monitoring, and issue resolution • Manage customer onboarding requirements and billing compliance • Coordinate with Sales, Customer Service, and IT on portal-related requests • Develop portal performance and compliance reporting Customer Inquiry Management • Lead management of AR shared mailboxes and customer support workflows • Ensure timely responses to invoice and payment-related inquiries • Oversee account reconciliations and statement requests • Develop customer service KPIs and reporting Collections & Escalation Management • Provide leadership and direction to global collection activities • Support strategic collection initiatives • Review disputed and aged balances • Lead customer payment escalations • Escalate collection risks and significant past-due issues to leadership Reporting & Analytics • Deliver weekly and monthly AR reporting packages • Develop executive dashboards and KPI scorecards • Analyze trends related to DSO, collections, disputes, and aging • Support cash forecasting activities • Identify opportunities for process improvement using data and analytics First-Line Escalation Management Act as the primary escalation point for: • Customer payment disputes • High-value past due balances • Invoice delivery and portal issues • Collection challenges • Customer service concerns Leadership Responsibilities • Coach and develop AR team members • Assist with performance management and workforce planning • Support hiring, onboarding, and training activities • Foster a customer-focused, performance-driven culture • Promote continuous improvement and operational excellence Qualification s Required • Bachelor's Degree in Finance, Accounting, Business Administration, or related field experience • 7+ years of Accounts Receivable, Order-to-Cash, or Credit & Collections experience • 3+ years of supervisory or leadership experience • Experience working in a global business environment • Strong customer-facing communication skills • Advanced Microsoft Excel a