Account Supervisor, Client Leadership at Dentsu in New York, NY

Job description

Job Description: The Account Supervisor, Client Leadership will help deliver innovative and creative solutions to client briefs, support the management of client relationships and integrated marketing programs, coordinate cross-functional teams, and help ensure operational excellence, and the delivery of business results. This role serves as a contact for clients and internal stakeholders, supporting account growth, project delivery, and client satisfaction. The ideal candidate has experience managing projects and client relationships for healthcare clients, within an agency, marketing, consulting, or client services environment. We are looking for someone organized, collaborative, and solutions-oriented, who enjoys building relationships, coordinating teams, and helping projects move forward efficiently. This person is a strong communicator, who can anticipate challenges, with experience supporting both client's, teams, and business objectives. Key Responsibilities: Client & Account Management: Support day-to-day client communications and account management activities. Build and maintain productive client relationships through responsive communication and reliable execution. Help manage project timelines, deliverables, and expectations across multiple work-streams. Have a strong understanding of client business objectives, priorities, and challenges. Contribute to client meetings, business reviews, and status updates. Business Operations & Growth: Identify opportunities to enhance client programs and support account growth initiatives. Contribute to the development of recommendations, presentations, and strategic points of view. Assist with scope development, resource planning, budget tracking, and forecasting activities. Support billing processes and overall account administration. Monitor project and account health, escalating risks and issues as needed. Cross-Functional Collaboration: Coordinate with strategy, creative, media, analytics, production, and other teams to support successful project delivery. Ensure stakeholders have the information and resources needed to meet project goals. Track progress and help maintain alignment across teams. Support senior account leaders in driving account objectives and client initiatives. Risk Management & Execution: Identify potential challenges and communicate risks proactively. Recommend solutions to support project timelines, quality standards, and client expectations. Help ensure work is delivered accurately, on time, and within scope. Qualifications: Bachelor's degree and 5-8 years of experience in account management, client services, marketing, advertising, consulting, or a related field. Background supporting healthcare clients preferred; familiarity with regulated industries is a plus. Experience supporting client relationships and managing multiple integrated marketing programs/project simultaneously, across multiple channels. Strong organizational, project management, and problem-solving skills. Experience managing budgets, timelines, and project deliverables. Strong written, verbal, and presentation skills. Experience preparing client presentations, reports, and recommendations. Ability to build collaborative relationships across teams and stakeholder groups. Experience managing and mentoring others. At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles and Detroit). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees