Account Representative 1 at Reliance in Marseilles, IL

Job description

Job Summary This position falls within the Sales Job Family, which includes roles focused on promoting and maintaining sales through lead generation and development, as well as executing sales in person, remotely, over the phone, or via email. The role also involves providing customer service, acting as a primary point of contact, and supporting marketing efforts through the analysis and dissemination of information on market trends, demand, pricing, and other key factors related to The Infra Group’s products. As a crucial part of our organization, this role supports local leadership strategies and drives proactive external efforts to maintain and grow the business. Physical Requirements Stand or Sit(Stationary position), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Repetitive Motion Function in the Job Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Job Function As a subject matter expert, responsible for independently completing a broad range of sales and/or customer services tasks and/or planning or leading tasks and/or other staff in the accomplishment of work. Responsible for maintenance, development, and growth of new and established customer accounts by means of face-to-face and virtual communication, entertainment and office work. Serves as the primary contact for customers, maintains customer relationships and addresses all issues with the assigned customer base. Manages assigned customer accounts and builds customer relationships to continue to grow business opportunities with the customer. Partners with customers within assigned territories to proactively identify long and short-term needs and provide mutually beneficial solutions for products and/or services. Generates new business and drives repeat business by ensuring customer satisfaction. Schedules and completes regular visits to assigned customer accounts. Analyzes historical trends of material usage to better understand customer needs and identify opportunities to improve service. Educates customers about additional value and services such as ensuring their goals are better met. Assists with inventory management and developing inventory levels based on current market forecasts. Highlights product features based on a technical knowledge of product capabilities and limitations. Answers customers’ questions about products, prices, availability, and product uses. Develops/maintains effective relationships with customers, providing customer service and complain resolution. Regularly inquires and monitors customer satisfaction regarding quality of products, services and deliveries. Promotes feedback mechanisms for customers to influence the continuous improvement of operations and/pr production and makes recommendations for potential product enhancements or modifications to increase sales. Develops or enters formal quotations into appropriate system or format and provides them to customers. Negotiate certain pricing and/or agreements, following established guidelines and/or approvals. Following up with all quotes in a timely manner and according to policy. Facilitates execution of accepted agreements, coordinating with operations to ensure all terms are followed. Acquires and regularly updates general knowledge of the metals industry and business trends through trade association events and industry publications. Continually upgrades and maintains working knowledge of co