Account Manager B2C at Michelin in Bangkok MSG Headquarters

Job description

Account Manager B2C - - - - - - - - - - - - Inspire Motion for Life with Michelin! A pioneer of engineered materials, Michelin is building the world’s leading manufacturer of life-changing composites and experiences. Join our Michelin Thailand as a Account Manager B2C today to move your career forward, unlock exciting opportunities, and be part of a world-class organization committed to a better, more sustainable world. WHY MICHELIN APAC? Career Progression: Start your career adventure and build the skills and experience to develop in new directions. Wellbeing and Inclusion: At Michelin Thailand experience a supportive, inclusive culture that creates space for collaboration and new ideas. Become A Player In A Dynamic Global Brand: At Michelin, we deliver products and experiences that transform everyday moments into extraordinary ones. Join us on our journey to innovate, and contribute to exciting projects that impact our world. OUR SALES TEAM At Michelin, Sales is not just about selling products — it’s about creating long‑term value for our customers, accelerating sustainable growth, and shaping exceptional customer experiences. Across Asia Pacific, our Sales teams are at the forefront of the business, partnering closely with Marketing, Supply Chain, Digital, HR and Finance to understand customer needs, unlock growth opportunities, and deliver differentiated solutions. We operate in diverse markets, combining local proximity with global expertise to serve customers across multiple segments and channels. We are building a best-in-class, customer-centric and digitally enabled Sales organization , leveraging data, CRM tools, and strong commercial capabilities to drive performance and impact. Here, you will be encouraged to take ownership of customer relationships, think strategically, and continuously develop your professional skills. MISSION : To develop and grow the business portfolio (by geography, market segment, or customer type) through the sales of products, services, and solutions to direct customers, indirect customers, professional end-users, and dealers. KEY EXPECTED ACHIEVEMENTS : Account Management Gather and analyze customer information to understand needs, requirements, and business drivers. Monitor and strengthen customer relationships, incorporating feedback and lessons learned to improve future interactions. Identify and generate new business opportunities by tracking industry trends, conducting market research, cold calling, and securing appointments. Build strong internal and external partnerships, fostering trust, collaboration, and proactive problem-solving. Expand customer buying centers and use cases while leading the account planning cycle to ensure customer needs and expectations are consistently met. Develop and deliver communication and training initiatives to keep sales and marketing teams aligned with product launches and organizational strategies. Streamline account management processes and procedures to optimize efficiency and achieve sales objectives. Opportunity Management Develop and execute sales action plans to target leads and convert them into business opportunities. Manage assigned territory by effectively allocating time and resources. Build and maintain mid-term territory and account development plans. Collect and share competitor and market intelligence to inform strategy. Maintain and regularly update a customer target list to ensure focus on high-potential accounts. Support strategic lead generation initiatives and identify profitable growth opportunities in key markets. Monitor and manage partnership agreements to ensure alignment with business objectives. Influence and manage partnerships to deliver multiple shared goals. Analyze complex business information, identify trends, and determine root causes of issues that may impact performance. Product, Service & Industry Knowledge Position the company’s products and services competitively within the market. Monitor related industries and