Account Manager at Expeditors in Feltham

Job description

SUMMARY DESCRIPTION:  To maintain ownership of existing identified accounts, to improve the level of customer service, while increasing business opportunities.  Responsibilities and Duties   Strengthen relationships with existing accounts.  Penetrate organizational structure for accounts and develop relationships at all levels beyond main point of contact.  Understand customers’ business and strategy and our role with the customer.  Ensure customer satisfaction and follow up.  Communicate service issues to Department Managers/Supervisors.  Identify opportunities and grow business from existing house accounts.  Assist with collections when needed.  Manage client profiles and updates on the CRM   Build territory maps showing number of accounts located in each city   Fluent in EI systems and demos in order to provide technical updates to accounts  Share weekly schedule with all Departments to help coordinate and participate in joint account visits.  Turn major business opportunities and proposals over to Sales and operational issues to Ops.  Management of Business Reviews   Continually seek improvement in procedures and services to create more efficient and cost-effective operations.  Assume lead responsibility for the efficient delivery of all (branch) services.  Ensure that a functioning and agreed upon invoicing - payment process is in place.  WHAT WE EXPECT FROM YOU:  Expeditors Core Competencies  Exceptional Customer Service:  Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.  Job Execution : Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations.  Reliability:  Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.  Collaboration:  Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.  Communication:  Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.  Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.  Culture:  Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.    Personal Growth and Development:  Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.  Account Manager Job-Specific Competencies  Business Development :  Uses business acumen and strategic thinking with ability to plan and execute effective and ongoing needs assessments. Identifies strategic im