Account Manager at Evolent Health in Work Home

Job description

Your Future Evolves Here Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones. Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business. Join Evolent for the mission. Stay for the culture. What You’ll Be Doing: Account Manager This role is unique as this individual will be working directly with one of Evolent’s largest client. The Account Manager will have a unique insight to the various idiosyncrasies to the individual markets and be directly and indirectly responsible for their outputs. Collaboration Opportunities: This Account Manager will be responsible for operational excellence, implementing relationship best practices, understanding and delivering upon growth opportunities and drive value-based communication, while improving satisfaction at all levels of the partner organization. What You Will Be Doing: Supporting an assigned book of business strategically to achieve objectives, including relationship, growth, retention, and customer goals. Pulling and analyzing data from internal systems to support client needs, identify trends, monitor performance, and drive operational insights. Creating and delivering regular and ad hoc reporting to both internal teams and client partners, including dashboards and performance summaries. Supporting preparation for client JOC meetings by leveraging data and insights to develop agendas, presentation materials, and action plans. Proactively manage client operational end to end resolution in a timely manager. Client-facing for all associated role responsibilities Development and management of monthly, quarterly, and annual client reporting. In addition to quality review and client Q & A reporting. Understand and monitor performance to SLA expectations. Track and/or monitor a client’s requirements /projects to the agreed upon specifications. Run efficient/effective meetings and work sessions with the client and all relevant Subject Matter Expert (SME). Take a proactive approach to managing the client and anticipating needs to ensure satisfaction and a continued business relationship. Maintain a sound knowledge of the client’s business and a comprehensive knowledge of Evolent’s specialty products and services. Demonstrate general awareness of standardized and documented Evolent structure, functional objectives, and capabilities to manage client expectations. Review and validate accuracy of client deliverables prior to external distribution. Preferred Experience we look for: Bachelors’ Degree or equivalent work experience Ability to find creative solution in an ever changing and growing environment Ability to build relationships both internally and externally, at all levels, to achieve expected/required results Ability to manage projects and operational tasks autonomously This role requires approximately 25% travel Recognize when action is required to support a client without being prompted Effectively manages priorities, timelines and internal & external expectations a Ability to create appropriate action plan and follows through Public speaking experience and excellent oral and written communication skills Microsoft Office (Word, Outlook, Excel, PowerPoint) Intermediate Experience Team player, Problem solver and Self Motivated Exceptionally high “Emotional Intelligence” and able to connect with diverse constituents, actively listen, and identify key areas of sensitivity 2 years of Account Management healthcare